Passenger Experience Agent — Ground Services

Chiepanks Group; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading airline company in Durban is seeking energetic ground staff to manage communications with passengers and perform various administrative duties. Ideal candidates should have excellent interpersonal skills and a strong customer service orientation. Responsibilities include welcoming passengers, checking in baggage, and supporting those with disabilities or traveling with children. This role involves multi-tasking to ensure all passengers feel comfortable and informed about their travel experience.

Qualifications

• Strong interpersonal skills and customer service orientation.
• Ability to resolve passenger queries promptly.
• Capacity to manage multiple responsibilities effectively.

Responsibilities

• Greeting and welcoming passengers.
• Checking in baggage.
• Making reservations for passengers.
• Selling airline tickets.
• Stocking aircraft with refreshments.
• Cleaning aircraft after flights.
• Assisting disabled passengers and those with small children.
• Providing information to passengers.

Skills

Outstanding interpersonal skills

Excellent customer service

Ability to multi-task

Job description

A leading airline company in Durban is seeking energetic ground staff to manage communications with passengers and perform various administrative duties. Ideal candidates should have excellent interpersonal skills and a strong customer service orientation. Responsibilities include welcoming passengers, checking in baggage, and supporting those with disabilities or traveling with children. This role involves multi-tasking to ensure all passengers feel comfortable and informed about their travel experience.