Parts Operations Lead — Team & Process Excellence

Barloworld Power Angola; Middelburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading power solutions company in South Africa is seeking a qualified candidate to handle customer service and operational management. The successful applicant should have at least 3 years of customer service and 2 years of technical experience. Key responsibilities include ensuring customer satisfaction, monitoring team performance, and adhering to corporate standards. Candidates must possess strong analytical, problem-solving, and communication skills, with a Grade 12 qualification as a minimum requirement.

Qualifications

• Minimum 3 years direct customer service experience.
• Minimum 2 years technical experience in a related work environment.
• Exposure to warehouse environment.

Responsibilities

• Exercise judgement on escalation decisions.
• Build and maintain customer relationships.
• Ensure customer expectations are met.

Skills

Analytical thinking

Problem solving

Verbal and written communication

Building Relationships

Mechanical reasoning

Business and financial acumen

Decision making

Education

Grade 12

Tertiary technical/marketing qualification

Tools

MS Office

ERP/Warehouse system

Job description

A leading power solutions company in South Africa is seeking a qualified candidate to handle customer service and operational management. The successful applicant should have at least 3 years of customer service and 2 years of technical experience. Key responsibilities include ensuring customer satisfaction, monitoring team performance, and adhering to corporate standards. Candidates must possess strong analytical, problem-solving, and communication skills, with a Grade 12 qualification as a minimum requirement.