Overnight Front Office & Guest Experience Lead

The Royal Portfolio; Franschhoek; On-site; ZAR 180 000 - 240 000; Full time

Job summary

A luxury hospitality group in Franschhoek is seeking a Night Auditor to oversee hotel operations during night shifts. Responsibilities include welcoming guests, managing front office operations, conducting audits, and ensuring guest satisfaction. Candidates should have a hospitality diploma or relevant experience in a five-star hotel plus excellent communication skills. Knowledge of operational systems and being a team player are essential. This position requires South African citizenship or a valid work permit.

Qualifications

• Minimum of 2 years’ experience in a 5* hotel or 1 year in front office.
• Driver's license essential, own transport a plus.
• Candidate should fit well within the company's culture.

Responsibilities

• Welcome all guests upon arrival.
• Assist with guest queries and ensure a pleasant stay.
• Audit Front of House cash and hotel transactions.

Skills

Excellent English communication skills

Strong organizational skills

Ability to multitask

Ability to take initiative

Knowledge of operational systems (Micros POS, Opera)

Education

Hospitality Diploma or 2 years experience in a 5* Hotel

Tools

Microsoft Teams

Excel

Word

PowerPoint

Outlook

Job description

A luxury hospitality group in Franschhoek is seeking a Night Auditor to oversee hotel operations during night shifts. Responsibilities include welcoming guests, managing front office operations, conducting audits, and ensuring guest satisfaction. Candidates should have a hospitality diploma or relevant experience in a five-star hotel plus excellent communication skills. Knowledge of operational systems and being a team player are essential. This position requires South African citizenship or a valid work permit.