Order Management Administrator

PERI; Gqeberha; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading construction solutions provider in Gqeberha is seeking to hire an Order Management professional. You will ensure an optimal customer experience by managing the preparation, fulfillment, and billing of customer projects. Responsibilities include leading order processing, managing customer interactions, and ensuring compliance with company guidelines. The ideal candidate will have a minimum Grade 12 certificate and 1-2 years of administration skills, coupled with a customer-focused approach. Competitive compensation and a supportive work environment await the right candidate.

Qualifications

• 1-2 years of administration skills required.
• Professionalism is essential.
• Ability to recommend solutions to areas of responsibility.

Responsibilities

• Manage order processing and ensure customer satisfaction.
• Assist in coordinating orders and maintaining compliance.
• Lead order processing for deliveries and returns.

Skills

Administration skills

Attention to detail

Customer focused approach

Well developed communication skills

Ability to function independently and under pressure

Fluent in English

Education

Minimum Grade 12 (matric) certificate

Job description

Order Management Coastal Cape

Scope

• Ensure a positive customer experience through the professional and accurate preparation, fulfilment and biling of customer projects.
• Lead order processing to adequately support customers, sales, engineering, and logistics.
• Execute order management activity in accordance with PERI guidelines and OTC process.
• Ensure the best possible customer service through professional customer interaction and support Project Management of key projects through internal and external reporting.
• Ensure compliance with Group Directives and company policies.

Key Responsibilities

• Assess continuity between contract, offer and PSD order.
• Process order changes in PSD with status updates to relevant departments.
• Adherence to commercial standards with processing guidelines.
• Co-ordinate with customer, sales and engineer following order execution for full preparation of order processing (i.e. delivery timeline and delivery prioritise)
• Ensure accurate detailed information on documentation (e.g. cutting of tie rods, preassembly).
• Revise picking list for delivery and ensure continuity with discounts and rental rates.
• Initiate transport DTR process for customer deliveries for both PERI fleet and forwarding agencies.
• Timeously processing of sales, sales from rental and CaRe invoicing.
• Actively manage pending orders on PSD with feedback to the sales department.
• Check summary rental control points weekly and action accordingly.
• Co-ordinate with Customer, Sales, Engineering and Site Supervisor team to proactively plan rental returns and maintain accurate rental return dates in PSD to improve data quality of material planning / design process.
• Monthly processing of manual documents and system correction.
• Weekly PSD housekeeping functions must be maintanted.
• Reporting wage hours to payroll department.
• Petty Cash responsibilities with reconsiliations.
• Provide support to all administration team members when required.
• Monthly processing of manual documents and system correction.
• Weekly PSD house- keeping functions must be maintained.
• Execute jobsite closing actions in consultation with relevant departments.
• Sales support by assisting with order confirmations and cash sales transactions.
• Ensure a positive customer experience through the professional and accurate preparation of customer deliveries.
• Lead order processing to accurately finalize the delivery process as per company guidelines.
• Execute DTR truck release with both PERI fleet and forwarding agency deliveries.
• Daily processing of manual documents onto PSD.
• Lead order processing to accurately finalize the return process including CaRe and compensation billing as per company guidelines.
• Be the business excellence ambassador to ensure continious improvement of PERI's service delivery and competitiveness in the market, whilst maintaining strong customer relations.

Qualifications / Experience Requirements

• Minimum Grade 12 (matric) certificate.
• 1-2 years administration skills.
• Professionalism.
• Fluent in English.
• Attention to detail.
• Well-developed ability to work with numbers.
• Customer focused approach (internal & external)
• Well developed communication skills.
• Ability to function independantly and under pressure,
• Ability to recommend solutions to area of responsibilities.

Apply online

peri.com/career

PERI Group

Formwork Scaffolding Engineering

Recruiting Team