Order Fulfilment Controller: 3 month contract

O'Brien Recruitment; Wes-Kaap; On-site; ZAR 200 000 - 300 000; Part time

Job summary

A recruitment agency is searching for an Order Fulfilment Controller for a 3-month contract in the Northern Suburbs. You will ensure online orders are handled smoothly, tackle any delivery issues, and enhance customer experience. We seek a detail-oriented individual with at least 3 years of experience in eCommerce or customer support. If you thrive in a fast-paced environment and are customer-focused, this could be the perfect role for you.

Qualifications

• Minimum 3 years' experience in eCommerce or customer support.
• Experience in a multi-channel customer support environment.
• Understanding of order fulfilment and deliveries is an advantage.

Responsibilities

• Handle customer, store & courier queries via communication channels.
• Proactively manage online orders and resolve delays.
• Investigate and resolve service and order issues.
• Identify trends and assist with process improvements.

Skills

Customer support experience

Proactive problem-solving

Microsoft Office 365 proficiency

Education

Matric (Grade 12)

Relevant Diploma or Degree

Job description

Order Fulfilment Controller: 3 month contract, Northern Suburbs

We’re looking for a customer-focused, detail-driven Order Fulfilment Controller to join a fast-paced Digital Commerce team. This role is all about keeping online orders on track, resolving issues quickly, and delivering a great customer experience.

Contract: 3 months

Environment: Fast-paced Digital / eCommerce

Customer Interaction: High

Shift Pattern & Hours

• Monday to Sunday (rostered)

• Shifts between 07h00 – 20h00

• 5 days on, 2 days off

• Weekend & public holiday availability required

• Transport provided home after late shifts

Key Responsibilities

• Handle customer, store & courier queries (calls, email, chat & WhatsApp)

• Proactively manage online orders and resolve delays

• Follow up with stores and courier partners to ensure on-time delivery

• Keep customers informed on order status and delivery updates

• Investigate and resolve service and order issues

• Identify trends and assist with process improvements

Requirements

• Matric (Grade 12)

• Relevant Diploma or Degree (advantage)

• Minimum 3 years’ experience in eCommerce, Digital Commerce or customer support

• Experience in a multi-channel customer support environment

• Understanding of order fulfilment / deliveries (advantage)

• Comfortable using Microsoft Office 365

This role suits someone who is organised, proactive, calm under pressure and customer-focused.