Operations Supervisor

Cullinan Holdings Limited; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading travel company in Cape Town is seeking an Operations Supervisor to oversee daily operations and ensure precision in service delivery. The ideal candidate will have strong leadership skills, operational expertise in the tourism sector, and a keen eye for detail. Key responsibilities include managing bookings, logistics, and customer relations while upholding high operational standards. If you thrive in a dynamic environment and possess solid tourism experience, this position may be for you.

Qualifications

• 3-5 years of inbound tourism operations experience required.
• Strong geographical knowledge across Southern and Eastern Africa needed.
• Ability to manage multiple deadlines in a fast-paced environment.

Responsibilities

• Oversee daily operations and ensure service accuracy.
• Monitor risks and handle escalations professionally.
• Implement corrective actions for operational breakdowns.

Skills

Leadership

Attention to detail

Negotiation skills

Logistical knowledge

Problem-solving

Numerical skills

Education

Grade 12 qualification

Tourism qualification

Job description

Join the passionate and high-performing team at African Diamond Tours and Incentives as an Operations Supervisor! African Diamond is one of South Africa's leading travel companies specializing in the Turkish market, proud of delivering innovative African travel solutions and experiences with a personalized approach and attention to detail.

We are looking for a focused, hands‑on Operations Supervisor with strong leadership ability and a natural drive for structure, efficiency, and problem‑solving. This role is ideal for someone who enjoys taking the lead of the operational engine that keeps complex travel itineraries running smoothly.

If you thrive in a fast‑paced environment and take pride in delivering precision‑driven results, this may be the role for you.

Key Responsibilities

• Oversee the day‑to‑day operations of the divisions
• Drive operational excellence, ensuring quality, accuracy and efficiency in all bookings
• Ensure that all services – transport, activities, accommodation, and guides – are confirmed, accurate, and delivered to standard
• Monitor daily operations and proactively identify risks and operational gaps
• Handle escalations from customers or consultants and resolve challenges with professionalism and urgency
• Oversee supplier logistics, allocations, and last‑minute changes
• Ensure costing accuracy, adherence to operational procedures, and deadline compliance
• Analyse operational breakdowns and implement corrective actions to prevent recurrence
• Oversee documentation: vouchers, travel packs, final itineraries
• Conduct quality checks on consultants' work and ensure operational readiness
• Support in guest emergencies and unexpected disruptions
• Collaborate with Finance and Sales to ensure smooth handover, billing, and reconciliation
• Assist with training, team coordination, and implementing operational standards and system improvements
• Establish and maintain long‑term relationships with customers, suppliers, and partners

Requirements

• Grade 12 qualification. A qualification in Tourism will be highly advantageous
• Solid inbound tourism operations experience (3 – 5 years minimum)
• Strong geographical, logistical, and travel product knowledge across Southern and Eastern Africa
• Cool‑headed leadership and the ability to work well under pressure
• A high attention to detail and accuracy
• Strong negotiation and supplier management skills
• Ability to handle multiple deadlines and moving parts without losing control
• Strong numerical skills and logical thinking
• Tech‑savvy, with a good understanding and experience working with booking systems and operational tools