Operations Manager

Bidvest Prestige; Oos-Kaap; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading facilities management company in South Africa is seeking a manager to oversee operational activities, ensuring compliance with service agreements and achieving profit contributions. This role requires project and operations management experience, along with skills in customer focus and team coaching. The ideal candidate will have formal qualifications, a valid driver's license, and at least 3 years in the Cleaning/Hygiene or outsourced property services industry.

Qualifications

• 3 years of knowledge and experience in the Cleaning/Hygiene industry or outsourced property services.
• Basic knowledge of HR related issues and procedures; Property Management is beneficial.
• Valid SA Drivers’ License is necessary.

Responsibilities

• Manage operational activities to support company strategic plan.
• Develop and maintain systems to ensure client service level agreements.
• Conduct site visits and report on activities, results, and recommendations.
• Control and manage company assets and delivery of cleaning supplies.
• Implement work schedules and evaluate staff performance.

Skills

Project Management

Operations Management

Customer Focus

Coaching

Negotiation Skills

Analytical Skills

Education

Project Management or related qualification

Matric (Senior Certificate)

SAFMA Certified Facilities Supervisor

Tools

MS Word

MS Excel

MS Powerpoint

MS Project

MS Outlook

D365

PRP

Job description

ROLE PURPOSE

To Obtain Profit Contribution by Managing Staff, Establishing & Accomplishing Business Objectives & Ensuring Compliance with Service Level Agreements (SLAs)

MAIN OUTPUTS

• Manage the operational activities of the area to support and contribute to the company strategic plan and long-term strategy.
• Develop and Maintain systems to ensure client service level agreement adhered to at all times and relationship with client contact person and accounts person.
• Establish and monitor a cleaning plan for each building in accordance with the service level agreements
• Conduct site visits of allocated sites and report on activities, results and recommendations.
• Manage delivery of cleaning chemicals and consumables to sites. Manage availability and condition of site equipment
• Control and management of Company assets.
• Implement cleaner work schedules and evaluate and manage performance; Adhere to company policy and procedures
• Ensure to maintain health and safety requirements on sites, keep safety file up to date
• Ensure the staff is trained on Health and Safety as required by the OSH Act
• Achieve monthly non contractual revenue targets; Maintain existing customer base and ensure up selling on existing contracts
• Manage direct expenses and overheads, and all factors affecting the profitable performance of the area
• Provide monthly horizontal feedback and variance explanations

QUALIFICATIONS AND SKILLS

• Project Management, Operations Management or related formal qualification
• SAFMA Certified facilities Supervisor
• Matric (Senior Certificate)
• Valid SA Drivers’ License
• 3 years Knowledge and experience in the Cleaning/Hygiene industry or Outsourced property services
• Basic knowledge of HR related issues and procedures; Property Management
• MS Word, MS Excel, MS Powerpoint, MS Project & MS Outlook (Intermediate skill level), PRP, D365
• Knowledge of OHS Act, ISO 9001 Quality Management & Risk Management Systems

FUNDAMENTAL COMPETENCIES

• Initiative/Proactivity
• Deadline Driven & Highly Motivated
• Stress Tolerant
• Excellent Written Communication
• Capacity Building
• Coaching
• Customer Focus & Quality Management
• Negotiation Skills
• Analytical Skills & Process Improvement
• Financial Planning and Strategy
• Teamwork & Partnering
• Relationship Building
• Interactive Reasoning, Strategic Thinking & Strategic Planning
• Excellent Oral Communication