Operations Manager

Empire Recruitment Pty Ltd; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A prominent recruitment agency is seeking an experienced Operations Manager to oversee multi-site services in Durban, KwaZulu-Natal. This leadership position requires a strong background in operational management across FMCG, hospitality, or healthcare sectors. The ideal candidate will lead teams, ensure service delivery, and maintain compliance with quality standards. Offering an opportunity to make an impact, this role is perfect for those passionate about operational excellence and patient care.

Qualifications

• 5+ years’ experience in multi-site operational management in relevant sectors.
• Proven track record of leading teams and managing KPIs.
• Knowledge of infection control or healthcare operations is advantageous.

Responsibilities

• Lead daily operations across multiple sites and ensure service delivery.
• Maintain quality assurance standards and compliance protocols.
• Manage logistics for on-time product distribution.

Skills

Leadership

Problem-solving

Communication

Education

Bachelor’s Degree or National Diploma in relevant fields

Job description

Multi-site role | Full-time | Leadership Position

Our client in the services sector is seeking an experienced Operations Manager to oversee multi-site services operations across KwaZulu-Natal. This pivotal role combines strategic oversight with on-the-ground leadership, ensuring the sites are always equipped with clean, compliant, and high-quality products and service.

What You’ll Do :

• Lead daily operations across multiple sites, ensuring consistent service delivery and stock availability.
• Maintain strong quality assurance standards and compliance with infection prevention protocols.
• Manage logistics between factory sites to ensure on-time, accurate distribution.
• Supervise, train, and develop site supervisors and operational teams across all regions.
• Foster trusted relationships with stakeholders and ensure SLA commitments are met.
• Report on key operational metrics — from stock levels to service quality and compliance.
• Drive continuous improvement initiatives across processes, systems, and people.

What You’ll Need :

• Bachelor’s Degree or National Diploma in Operations, Logistics, Supply Chain, Industrial Engineering, Hospitality, or Health Sciences.
• 5+ years’ experience in multi-site operational management (FMCG, hospitality, manufacturing, or healthcare environments).
• Proven track record of leading teams, managing KPIs, and maintaining operational discipline.
• Strong leadership, problem-solving, and communication skills.
• Knowledge of infection control or healthcare operations (advantageous but not essential).
• Valid driver’s licence and willingness to travel across KZN sites.

Why This Role Matters :

This position sits at the intersection of quality, efficiency, and care — ensuring hospitals can focus on what matters most : their patients. If you’re a natural leader with operational insight and a passion for excellence, this opportunity is for you.