Operations Manager

Tsebo Solutions Group; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading cleaning solutions provider in Durban is seeking an experienced operations manager to oversee daily cleaning operations, ensure compliance with safety and hygiene standards, and manage site teams. The ideal candidate will have a Matric qualification, relevant tertiary education, and 3-5 years of experience in cleaning operations. This role requires strong knowledge of cleaning processes, leadership skills, and proficiency in MS Office.

Qualifications

• Matric / Grade 12 is required.
• Relevant degree or diploma in Retail, Operations, or related field is needed.
• 3-5 years of experience in cleaning operations and team management.

Responsibilities

• Oversee daily cleaning operations and supervise site teams.
• Ensure compliance with hygiene and safety standards.
• Manage staffing levels, recruitment, and training.
• Monitor performance and implement corrective actions.
• Conduct site audits and resolve service issues.
• Manage budgets and stock usage.
• Promote sustainable cleaning practices.
• Drive innovation using new cleaning technologies.

Skills

Knowledge of cleaning processes

Ability to conduct site audits

MS Office skills

Understanding of HR procedures

Proficient in MS Excel

Organisational skills

Time management skills

Willingness to travel

Education

Matric / Grade 12

Relevant tertiary qualification in Retail or Operations Management

Job description

Duties & Responsibilities

• Overseeing daily cleaning operations and supervising site teams..
• Ensuring compliance with hygiene, safety, and Tsebo quality standards
• Managing staffing levels, recruitment, and training.
• Monitoring performance and implementing corrective actions.
• Conducting site audits and resolving service issues.
• Managing budgets, stock, and equipment usage.
• Promoting sustainable cleaning practices and reducing waste.
• Driving innovation through new cleaning technologies and methods.
• Building strong client relationships and responding to service needs.
• Supporting Tsebo’s values through ethical leadership and operational excellence.
• Managing and maintaining accurate time and attendance records.
• Ensuring compliance with scheduling, rostering, and labour cost controls.
• Using workforce management systems to monitor attendance trends and resolve discrepancies.
• Ensure optimal management of labour to meet operational requirements.

Skills and Competencies

• Strong knowledge of cleaning processes and hygiene standards.
• Ability to interpret SLAs and conduct site audits.
• Strong MS Office skills and experience with workforce systems.
• Basic understanding of HR procedures and labour legislation.
• Proficiency in MS Excel and operational reporting tools.
• Excellent organisational and time management skills.
• Willingness to travel and work flexible hours.

Qualifications

• Minimum Qualification: Matric / Grade 12
• Relevant tertiary (Degree, Certificate or Diploma) in Retail, Operations / Retail Management, or related field
• Experience: Proven experience in cleaning operations and staff supervision; managing multiple sites is an advantage.
• 3-5 years in cleaning operations, including team management.