Operations Lead

Rentoza; City of Johannesburg Metropolitan Municipality; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A dynamic tech company in Johannesburg is looking for an Operations Lead responsible for the back-end flow of products, from supplier intake to customer delivery. The ideal candidate has 4-6 years of experience in operations and logistics, strong problem-solving skills, and leadership experience. This role provides a competitive salary and the opportunity to work in a creative, supportive team culture.

Benefits

Competitive salary

Medical aid options

Opportunities for growth and upskilling

Qualifications

• 4–6 years of experience in operations, logistics, or supply chain.
• Experience in inventory control and stock management systems.
• Strong understanding of courier/last-mile logistics in South Africa.
• Proven ability to manage 3rd-party suppliers.

Responsibilities

• Oversee product intake from suppliers and implement grading matrix.
• Maintain accurate stock records and lead reconciliations.
• Supervise packaging to meet presentation standards.
• Drive operational SOPs and train operations staff.

Skills

Operations management

Inventory control

Logistics

Problem-solving

Leadership

Organizational skills

Tools

Shopify

ERP systems

Job description

Rentoza City of Johannesburg, Gauteng, South Africa

Direct message the job poster from Rentoza

Talent Acquisition Specialist- Connecting Talent with Opportunity| Empowering Companies to Find Their Dream Teams | Building Connections That…

Overview

About the Company

Hawker, a subsidiary of Rentoza, is South Africa’s digital spaza for pre-owned tech and appliances, built for the hustle, priced for the people. We give devices and appliances a second life, making reliable gear more accessible to students, side-hustlers, and families and all South Africans, who want quality without paying premium prices. We don’t just move stock, we move possibilities. Every fridge, laptop, or stroller we grade, pack, and ship is a tool for someone’s hustle. If you want to be part of a brand that’s rewriting how second-hand is done in SA, join the movement.

The Role

We’re looking for an Operations Lead to take charge of the full back-end flow of Hawker’s products, from supplier intake to the customer’s doorstep. You’ll be responsible for stock intake, grading and quality control, packaging, courier coordination, 3rd-party supplier management, and inventory management. Your job is to make sure our customers get exactly what they ordered, tested, graded, packed sharp-sharp, and delivered without drama.

Key Responsibilities

• Stock Intake & Quality Control – Oversee product intake from suppliers and 3rd parties; implement and manage Hawker’s grading matrix for all incoming stock (A, B, C grades); ensure items are tested, refurbished (where needed), and labelled correctly.
• Inventory Management – Maintain accurate stock records and reporting across systems; lead cycle counts, reconciliations, and investigations into stock discrepancies; ensure live inventory updates for e-commerce accuracy.
• Packaging & Dispatch – Supervise packaging to meet Hawker’s presentation standards; coordinate daily courier collections and manage relationships with delivery partners; monitor SLA compliance (from intake to customer delivery); manage 3rd-party suppliers and refurbishment partners, ensuring timely stock delivery and quality; work with courier partners to optimise delivery speed, cost, and reliability.
• Process & Team Leadership – Drive operational SOPs to ensure efficiency and zero drama; train and mentor operations staff (intake clerks, packers, stock controllers); identify process gaps and implement continuous improvements.

What We’re Looking For

• 4–6 years of experience in operations, logistics, or supply chain (preferably in e-commerce or retail).
• Experience in inventory control and stock management systems.
• Strong understanding of courier/last-mile logistics in South Africa.
• Proven ability to manage 3rd-party suppliers and service providers.
• Practical problem solver — someone who can fix issues quickly without overcomplicating.
• Detail-oriented with strong organisational skills.
• Leadership experience with small to mid-sized teams.

Nice to Have

• Experience with Shopify or ERP systems.
• Background in refurbishment, warehousing, or quality control.

What We Offer

• Competitive salary with medical aid options.
• Supportive, creative team culture with opportunities for growth and upskilling.

Why You’ll Love Working Here

You’ll join a passionate team that’s pushing creative boundaries and redefining how brands connect with their audiences. We value bold ideas, encourage experimentation, and reward initiative. If you’re looking for a place where your creativity can truly make an impact — this is it.

Hawker is an equal opportunity employer whose aim is to promote and achieve equal representation in all levels of all occupational categories. Preference will be given to candidates whose appointment will assist the Company in achieving its Employment Equity targets in terms of the Company Employment Equity Plan.

By responding to this advertisement, you consent to Hawker lawfully processing your personal information in accordance with the Protection of Personal Information Act 4 of 2013 for recruitment purposes and confirm that any personal information has been submitted voluntarily.

The company reserves the right not to make an appointment. An application will not in itself entitle the applicant to an interview or an appointment and failure to meet the minimum requirements of the post will result in the applicant automatically disqualifying him/herself from consideration. If you don’t hear back from us in 30 days, please consider your application unsuccessful.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Customer Service

Industries

• Consumer Services