O&M Support Technician

Staff Solutions Recruitment; Gauteng; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A recruitment firm is seeking a hands-on O&M Technical Support Technician for support in solar and industrial installations. Essential tasks include fault resolution, maintenance planning, and enforcing compliance. Candidates must have a 3-Phase Installation Electrician Certification and 3-5 years of relevant experience. Strong problem-solving skills and customer focus are crucial for this role.

Qualifications

• Minimum of 3-5 years hands-on experience in fault finding and solar installations.
• Proficient in system diagnostics and troubleshooting.
• Familiarity with SAP and ERP systems.

Responsibilities

• Take ownership of fault resolution and technical queries.
• Coordinate and execute planned preventative maintenance.
• Enforce adherence to safety standards and regulatory requirements.
• Act as a point of contact for technical escalations and queries.

Skills

System diagnostics and troubleshooting

Proactive and solutions-oriented

Strong analytical and problem-solving abilities

Excellent planning and organization skills

Customer-focused

Education

3-Phase Installation Electrician Certification

Electrical Engineering Diploma

Tools

SAP

ERP systems

Job description

Overview

SUMMARY : Our client is looking for a hands-on and technically astute O&M Technical Support Technician to oversee maintenance operations and provide expert-level troubleshooting support across solar and industrial installations. This role is central to ensuring high equipment uptime, system reliability, regulatory compliance, and superior service delivery.

Responsibilities

• Technical Support : Take ownership of fault resolution and technical queries across projects. Perform root cause analysis (RCA) on issues and implement preventative updates to avoid recurrence. Ensure efficient and timely technical support aligned with SLAs.
• Maintenance Planning & Support : Coordinate and execute planned preventative maintenance to reduce system downtime and extend asset life. Work closely with teams to ensure adherence to maintenance schedules and effective use of resources.
• Compliance : Enforce adherence to safety standards, maintenance documentation protocols, and regulatory requirements. Participate in internal audits and ensure HSE standards are maintained.
• Customer Service : Act as a point of contact for technical escalations. Resolve internal and external queries professionally and within agreed timelines. Contribute to a positive client experience by maintaining high service quality.

Candidate Profile

Qualifications

• Minimum Qualifications : 3-Phase Installation Electrician Certification
• Advantageous : Electrical Engineering Diploma or equivalent technical training
• Experience Required : 3 to 5 years of hands-on experience in fault finding, solar installations, and system integration

Key Competencies

Technical :

• Proficient in system diagnostics and troubleshooting
• Familiarity with SAP, ERP systems, and job-specific platforms
• Understanding of ISO-aligned maintenance practices
• Knowledge of production, engineering, and solar operational processes

Behavioral :

• Proactive and solutions-oriented
• Strong analytical and problem-solving abilities
• Flexible and resilient under pressure
• Excellent planning, organization, and communication skills
• Customer-focused with a commitment to quality service delivery
• Capable of building strong cross-functional relationships