Now Hiring : Ict Support Engineer

Sable Group; Cape Town; On-site; ZAR 400 000 - 600 000; Full time

Job summary

A technology support firm in Cape Town is looking for an experienced ICT Support Engineer to join their team. In this role, you will deliver third-line ICT support and tackle escalated technical issues while ensuring high levels of customer satisfaction. Candidates should have at least five years of experience in ICT support, relevant industry certifications, and excellent communication and problem-solving skills. A proactive approach and a strong customer focus are essential for success in this position.

Benefits

Supportive work environment

Opportunities for professional development

Mentorship programs

Qualifications

• At least five years of experience in ICT support.
• Confident in handling escalated technical issues.
• Proven ability to work both independently and collaboratively.

Responsibilities

• Provide third-line ICT support to internal clients.
• Resolve escalated technical issues with high customer satisfaction.
• Monitor infrastructure systems for uptime and reliability.

Skills

Experience with Microsoft technologies

Problem-solving abilities

Excellent communication

Time management

Documentation skills

Customer-focused mindset

Education

Relevant industry certifications (MCSE, CompTIA, etc.)

Tools

Microsoft Hybrid Active Directory

Virtualisation technologies (VMware, Hyper-V)

Firewall solutions (WatchGuard, Fortigate)

Cybersecurity platforms (Kaspersky, Bitdefender)

Job description

Our Cape Town IT department is looking to add a ICT Support Engineer to their team.

We're looking for an experienced ICT Support Engineer who thrives in a team environment and enjoys handling third-line escalations.

A typical day involves delivering high-quality support across a range of technologies while ensuring SLAs are met.

You're perfect for this position if you :

• Have at least five years of experience working in ICT support, primarily with Microsoft technologies.
• Hold relevant industry certifications, such as MCSE, CompTIA Network+ (N+), A+, Security+ (S+), AZ- , AZ , or equivalent.
• Certifications in Microsoft , AWS or Azure platforms are also highly desirable.
• Are confident handling escalated technical issues and guiding junior team members.
• Have proven experience working both independently and collaboratively in a team.
• Possess excellent time management and decision-making skills and can adapt to shifting priorities.
• Are highly methodical and meticulous, with strong documentation skills.
• Have a driver's licence and your own vehicle.
• Enjoy sharing knowledge and mentoring others.
• Are motivated by continuous learning and self-improvement.
• Communicate effectively with both technical and non-technical audiences at all levels.
• Maintain a customer-focused mindset with a passion for delivering exceptional service.
• Are proactive and take ownership of your work, from analysis through resolution.
• Have a hands‑on approach and strong troubleshooting ability across infrastructure environments.

Relevant skills and experience :

• Advanced experience with:
  • Microsoft Hybrid Active Directory, DNS, DHCP, GPO.
  • Microsoft Server and Modern Desktop environments.
  • Firewall solutions : WatchGuard XTM, MikroTik, Fortigate, SonicWall.
  • Networking and LAN / workstation support.
  • Cybersecurity platforms : Kaspersky, Sentinel, Bitdefender.
  • Migrating legacy infrastructure to current Microsoft Server versions.
  • Virtualisation technologies : VMware, Hyper‑V.
  • Physical and cloud infrastructure upgrades.
  • Automation and deployment tools : MS Intune, SCCM, N‑able.

Your role and responsibilities :

• Providing third‑line ICT support to internal.
• Resolving escalated technical issues while maintaining high levels of customer satisfaction.
• Monitoring infrastructure systems to ensure uptime and reliability.
• Diagnosing and resolving hardware and software incidents (Windows, Mac, Microsoft ).
• Assisting the support team with logged IT‑related incidents as required.
• Implementing best practices for system security and data backups.
• Managing incidents end‑to‑end with appropriate documentation and resolution.
• Handling escalations from first‑ and second‑line support teams.
• Rolling out, configuring and managing ICT equipment (desktops, servers, VMs).
• Maintaining excellent internal documentation and publishing support guides.
• Participating in monthly reporting and service delivery meetings with the IT Manager.

We are a values‑driven company

We Care

We care deeply about the needs and well‑being of our clients and employees.

To us, it's important to create a sense of community in and around our business, where our consultants and our clients can collaborate and learn from one another.

Our employees appreciate our strong focus on work‑life balance and a supportive leadership team that truly listens.

We Solve

We centre our business around our clients.

Our mission is to solve, by providing innovative, creative, and personalised solutions to every client; always recognising that every client's circumstances are different.

Employees at Sable International love the challenge of finding solutions and enjoy working in an environment that values problem‑solving and continuous improvement.

We Grow

We aim to grow on as many levels as possible.

Sable International is an ambitious company with ambitious clients.

We help our clients grow their own wealth and businesses while extending our influence in as many areas and expertise as possible.

Our people are growing their talents and experience, creating an extraordinary group of successful alumni.

We invest in our employees through mentorship, professional development, and opportunities for career progression.

We are also in business to enjoy ourselves.

All our consultants are passionate about their areas of expertise and love meeting our clients.

We have an energised and lively working culture.

This is one of the things that sets us apart from other professional services firms.

Our employees stay with us because of our positive and engaging work environment, where teamwork and collaboration are at the heart of what we do.

Kendal's story

Group HR Director

Kendal started as an intern in .

After completing her internship, she went on to earn experience at Groupon South Africa.

In she returned as an HR Officer.

She was promoted to HR Manager in and is now the Group HR Director, leading on HR policy, strategy, and employee support in all divisions and countries within Sable International.

Tallulah's story

Marketing Manager

Tallulah started as a junior social media strategist in .

In she started assisting the content team, using her journalism background.

In she was promoted to content and traffic lead, before taking on the role of Marketing Manager in February .

She now manages a team of 11 creative individuals across content, SEO, PPC, design, social media and front end development.

Join us at Sable International, where we embrace a culture of collaboration, innovation, and growth!

Learn more about our employees and their journeys

At Sable International we believe work should be a place where you feel supported, inspired and excited to grow – both personally and professionally.

Whether you're part of our team or one of our clients, we're here to build meaningful connections and make a real difference, together.

Here's why our team loves working here :

We value you – your background, your ideas and your voice matters.

There's always room to grow – with mentorship, learning opportunities and the freedom to explore your path.

We get that life happens – our managers are flexible and supportive, helping you find balance when you need it most.

Great work doesn't go unnoticed – we celebrate wins, big and small.

You'll be part of a vibrant, international team.

And we know how to have fun – with team socials, events and a culture that brings people together.

Come as you are.

Grow with us.

Let's build something great – together.

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