Medical Receptionist

iMedrecruit; Gqeberha; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A healthcare facility in Gqeberha is seeking a Medical Receptionist to manage calls, patient appointments, and communications. The ideal candidate will have a Matric qualification along with experience in a medical receptionist position. Strong interpersonal and professional communication skills are essential. Key responsibilities include welcoming patients, scheduling appointments, and liaising with healthcare providers. This role supports smooth operations in a busy environment while ensuring high standards of patient care.

Qualifications

• Experience in a similar medical receptionist position is advantageous.
• Computer literate.
• Experience with medical software will be advantageous.

Responsibilities

• Answering all calls in a professional manner.
• Manage the diary bookings for patient appointments.
• Welcome patients and manage expectations during delays.
• Liaise with external healthcare providers.

Skills

Discretion

Strong interpersonal skills

Professional communication skills

Patient focused and empathetic

Ability to work under pressure

Ability to work independently and unsupervised

Attention to detail

Organized

Ability to multitask

Dependable & reliable

Self-motivated

Well-presented and professional

Education

Matric

Tools

GoodX

Job description

Duties and Responsibilities

• Answering of all calls in a professional, courteous and efficient manner.
• Take messages and ensure they are actioned by relevant person.
• Assist with phone, email or SMS to patients with feedback from doctor regarding messages left.
• Managing the diary bookings for patient appointments efficiently, including any external healthcare providers (i.e., radiology, laboratory, physiotherapy & doctors).
• Prepare the theatre list bookings and pre-authorisations.
• Arranging the Anaesthetist and Assistant for surgeries.
• Communicate billing policy to all new patients prior to their appointments
• Preparing all files for following days appointments.
• Welcome patients arriving in a friendly and professional manner, communicate time delays to manage client expectations.
• Check that all patient details on file are still up to date and obtain new details if relevant.
• Assist with contacting external healthcare providers to obtain notes and referral letters if needed for a patients visit.
• Assist with obtaining patient results and related correspondence (lab results, radiology etc).
• Ensuring patients get the relevant information and forms needed when they need to have any procedures, investigations and admissions.
• Assist with pre-authorisation
• Keeping track of cases where the doctor has assisted in surgeries.
• Assist with doctors reports, thank you letters (where necessary).
• Keeping track of pharmacy accounts and stock.
• Ordering of office supplies & stationary.
• Check service dates and arrange services of all machines within the practice (i.e. printer etc)
• Accept money (cash or card) and receipting thereof.
• Allocate patient payments.
• Submit invoicing requests to the billing company.
• Liaise with contractors such as medical bureau company, hospital technical department, IT specialists, Suppliers etc.
• Maintain all supplier contracts and agreements.
• Assist the doctor with all office admin related tasks.

Qualification and Requirements

• Matric
• Experience in a similar medical receptionist position is advantageous.
• Computer literate
• Experience with medical software will be advantageous (GoodX)

Skills and attributes

• Discreet
• Strong interpersonal skills
• Professional communication skills
• Patient focused and empathetic
• Ability to work under pressure
• Ability to work independently and unsupervised
• Attention to detail
• Organized
• Ability to multitask
• Dependable & reliable
• Self-motivated (take initiative)
• Well-presented and professional

Working hours

• Monday to Friday, 08h00 - 17h00

Start Date

ASAP

Only candidates who meet all the minimum requirements stipulated in the advert, will be considered. If you do not hear from us within two weeks of your application, please consider your application as unsuccessful.