Matriculates/ Grade 11

FIREFLY; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading service provider in Durban seeks a customer service representative to implement policies and ensure efficient handling of inquiries and complaints. The ideal candidate will possess strong communication and problem-solving skills, with proficiency in SAP. This role requires detail-oriented individuals capable of maintaining accurate records and fostering positive customer relationships. Successful candidates will contribute to creating a supportive environment for clients and managing customer interactions effectively.

Qualifications

• Strong customer service skills required to ensure satisfaction and resolve issues.
• Experience managing customer inquiries and complaints effectively.
• Detail-oriented to maintain accurate records and ensure prompt follow-ups.

Responsibilities

• Implement customer service policies and standards effectively.
• Handle customer inquiries via various channels promptly.
• Keep detailed records of customer interactions and maintain statistics.
• Liaise with relevant departments for order processing and customer updates.

Skills

Customer service management

Communication skills

Problem solving

Detail-oriented

SAP software proficiency

Tools

SAP

Job description

Implement a customer service policy for the organization.

Ensure efficient and prompt handling of all Customers’ inquiries / complaints whether relayed by phone, letter, e-mail or in person

• Ensure Implemented customer-service standards are followed; respond promptly to customer inquiries; and resolve problems and complaints;

Keep detailed records of customer interactions and transactions, record details of inquiries, comments, complaints, and of actions taken

Prepare daily, weekly, and monthly statistical reports as appropriate.

Create and maintain a positive, supportive, customer-oriented environment for all the organization and non- organization clients

Develops and maintains strong relationships with customers by providing support, information, and guidance

Liaising with all relevant departments i.e transport, warehouse, accounts etc and external sales representatives

Following up on orders whether they have been loaded or if there are possible delays and informing customers

Processing of sales orders in the system SAP and invoices

Accuracy in details.

Ensure that all credit notes are done and followed up with the accounts departments

Calling customers when necessary, regarding upcoming sales and or getting orders