Mandarin Speaking Administrative Support

Black Pen Recruitment; Remote; ZAR 50 000 - 200 000; Full time

Job summary

A global travel solutions provider is seeking Mandarin Speaking Administrative Support to enhance travel experiences. The role involves providing essential administrative support, processing invoices, and maintaining organized documentation. Candidates must be detail-oriented, fluent in Mandarin, and have a Matric qualification. Strong organizational and communication skills are essential. This is a permanent, full-time remote position based in South Africa.

Qualifications

• Fluency in Mandarin is essential.
• Must have a Matric qualification or higher.
• Candidates must be based in South Africa.
• Strong organizational skills with attention to detail.
• Ability to manage multiple tasks efficiently.
• Excellent communication and interpersonal skills.

Responsibilities

• Capture daily lounge-related correspondence in the Lounge Tracker.
• Process lounge invoices efficiently and on time.
• Validate lounge invoices against visit reports.
• Resolve queries with stakeholders amicably.
• Maintain organized documentation and filing of all records.
• Assist with timely reconciliation of lounge accounts.
• Prepare payment files with accuracy.
• Ensure suppliers receive remittance advice.

Skills

Fluency in Mandarin

Strong organizational skills

Attention to detail

Communication skills

Education

Matric qualification or higher

Tools

Access Dimensions

Freshdesk

Job description

About the job Mandarin Speaking Administrative Support (BPO/Airline)

Our client is a global leader dedicated to enhancing the travel experience, partnering with top payment networks, leading banks, airlines, and hotel groups worldwide. With a focus on delivering premier airport experiences, loyalty and customer engagement solutions, and insurance services, they reach over 400 million end consumers, transforming travel into a seamless and rewarding journey.

As the operator of the renowned airport experiences programme, Priority Pass, they offer access to an extensive network of over 1,600 lounges and travel experiences across 725+ airports in 145 countries, covering dining, retail, relaxation, and spa services, and helping travelers move with ease, comfort, and confidence.

Role Overview

Provide essential administrative support for the team using Access Dimensions software, specifically for Lounge and Non-Lounge activities. Ensure smooth processing of invoices, reconciliations, and settlements, maintaining effective communication with both internal and external stakeholders. A detail-oriented and proactive individual who can efficiently handle administrative duties in a fast-paced BPO/airline environment. The role demands effective invoice processing, strong reconciliation skills, and the ability to manage cash flow inputs accurately.

Job Type:

Permanent/Full-time

Location:

South Africa

Workplace:

Remote

Requirements

Fluency in Mandarin is essential.

Must have a Matric qualification or higher.

Candidates must be based in South Africa.

Strong organizational skills, attention to detail, and the ability to manage multiple tasks efficiently.

Excellent communication and interpersonal skills for liaising with diverse stakeholders.

Experience with Access Dimensions and Freshdesk (or similar tools) is advantageous.

Responsibilities

• Capture daily lounge-related correspondence (invoices, queries, etc.) received via Freshdesk in the Lounge Tracker.
• Process lounge invoices efficiently and within required deadlines.
• Validate lounge invoices against visit reports.
• Resolve queries with stakeholders amicably, ensuring a collaborative approach.
• Maintain organized documentation and filing of all records.
• Assist with timely reconciliation of lounge accounts to ensure accuracy and alignment.
• Aid in the preparation of payment files, ensuring that payment merges are accurate.
• Ensure suppliers receive remittance advice for each respective payment made.

Cashflow

• Contribute to cash flow management by updating the Lounge Tracker and processing invoices promptly.
• Provide necessary inputs and comments on ageing invoices.

Accruals

• Offer insights and comments on unprocessed invoices as part of the accruals process.

Stakeholder Management

• Collaborate with both internal and external stakeholders to resolve queries, maintaining a professional and cooperative relationship.