Live Account Executive

99 Cents; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A creative advertising agency is seeking a professional to manage client relationships, ensure project deliverables are met, and facilitate collaboration across teams. The candidate should possess a diploma or degree in a related field with 2-3 years of experience in client service. Key skills include strong communication, attention to detail, and proactive problem-solving. This role offers a dynamic environment where the successful individual can thrive and contribute to the agency's growth.

Qualifications

• 2-3 years’ experience in a similar client service position within advertising or a similar industry.

Skills

Client Relationship Management

Project Management

Collaboration

Attention to Detail

Problem Solving

MS Office Skills

Proactive Work Ethic

Time Management

Communication Skills

Education

Diploma or degree in marketing, advertising, or related field

Tools

MS Office

Workbook and/or RMS

Job description

Responsibilities

• Client Relationship Management
  • Build, and maintain, strong Client relationships
  • Understand client advertising objectives and requirements
  • Effectively communicate with clients, providing regular updates and addressing their needs
• Briefing and Project Management
  • Gather detailed client briefs and, together with the Head of DTP, interrogate and translate them into actionable briefs for the DTP studio, production, or FA department
  • Manage project timelines, ensuring deadlines are met and tasks are completed expediently, efficiently and excellently
  • Review creative deliverables to ensure alignment with client expectations and brand guidelines
  • Support DTP management by drafting effective and timely job briefs and amendments
  • Monitor and follow up on all outstanding briefs and debriefs from clients
  • Ensure all briefs are approved upfront; and that all necessary internal and external processes, checks and approvals are completed prior to the handover of approved artwork
• Communication and Collaboration
  • Collaborate effectively with internal teams across multiple departments, including creative, production, QA, DTP, traffic and FA to ensure optimal workflow and job actioning
  • Timeously communicate project status updates to clients and internal stakeholders
  • Foster a positive, inclusive and collaborative work environment
  • Participation and assistance within all necessary Status Meetings, general team meetings and handover meetings
  • Scheduling and arranging team meetings with all relevant parties, including the Head of DTP
  • Ensure you, as well as the team, are well prepared for all client meetings
  • Act as supporting point of contact for Clients in the absence of other team members
• Attention to Detail
  • Ensure accuracy and consistency across all output deliverables
  • Pay close attention to details, such as deadlines and client specifications
  • Proofread and edit all materials before sending to clients
• Problem‑Solving and Adaptability
  • Identify and resolve issues that may arise during campaign execution
  • Quickly elevate issues being managed, or those requiring senior intervention
  • Be adaptable and able to adjust to changing priorities and challenges
• Additional Responsibilities Include
  • Updating and maintaining status reports, ensuring the status of each element of every campaign is clearly understood
  • Provide regular updates to clients and internal stakeholders on the progress of campaigns
  • Maintain records of all client interactions, including meeting notes, emails, text messages, and phone calls
  • Ensure all DTP work is accurate and delivered within specified deadlines
  • Oversee the DTP process to ensure the final product meets the client’s brief and is delivered on time

Qualifications

• Diploma or degree in marketing, advertising, or a related field

Experience

• 2-3 years’ experience in a similar client service position within advertising or a similar industry

Desired Skills

• MS Office (Word, Excel, PowerPoint)
• Workbook and/or RMS is an advantage
• Proactive work ethic and problem‑solving mindset is essential
• Exceptional time‑management skills
• Excellent administrative, communication and interpersonal skills
• Strong organizational and time management skills
• Proactive and results‑oriented approach
• Strong work ethic and commitment to delivering exceptional client service

Personal Attributes

• Team player with the ability to collaborate with broader teams
• Ability to remain calm in a fast‑paced environment
• Creative, enthusiastic out‑of‑the‑box thinker
• People‑focused, approachable, dependable, emotionally intelligent, empathetic and compassionate
• Proactive, accountable and resilient
• Deadline and solution driven
• Meticulous with excellent attention to detail
• Ambitious, with a desire to grow within the agency