Learning And Development Administrator (Gauteng, Centurion)

Anew Hotels & Resorts Pty; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading hospitality company in Gauteng is seeking a Learning & Development Administrator to oversee the Learning Management System and support training initiatives. The ideal candidate has a Grade 12 qualification, 1-3 years of experience in HR or Learning & Development, and strong skills with MS Office. This role involves ensuring effective learning delivery, maintaining training records, and supporting logistics for training sessions. A proactive attitude and attention to detail are essential.

Benefits

Opportunities for professional development

Supportive team environment

Qualifications

• 1-3 years' experience in HR/L&D administration with LMS administration.
• Strong proficiency in MS Office, focusing on data handling.
• Experience with HR or Learning Management Systems and troubleshooting.

Responsibilities

• Administer day-to-day LMS tasks including user provisioning and course library management.
• Coordinate training logistics including venue bookings and session scheduling.
• Capture and update training records and compliance data centrally.
• Act as the main contact for training and LMS inquiries.
• Support onboarding processes and maintain training records.
• Compile compliance evidence packs for audits.
• Provide administrative support to L&D and HR teams.

Skills

Administration

Attention to detail

Time management

Communication

Problem-solving

Education

Grade 12 / Matric

Tertiary qualification in HR or Business Administration

Tools

Coursebox (LMS)

MS Office (Excel, Word, PowerPoint, Outlook)

Job description

ANEW Hotels & Resorts

are looking for a

Learning & Development Administrato

r to drive the effective operation, adoption, and continuous improvement of ANEW's Learning Management System (LMS) — Coursebox — as the central platform for learning delivery, data, and compliance.

The role combines platform ownership (configuration, data integrity, reporting), stakeholder enablement (content publishing, support), and classic L&D administration (scheduling, logistics) to ensure scalable, high-quality learning experiences and reliable reporting for managers and statutory requirements.

The successful candidate will be based in

Gauteng, Centurion.

Key Responsibilities

1. 1) LMS Ownership & Optimisation (Primary Focus)

   Administration & Governance :

   Own day-to-day LMS administration (user provisioning, roles / permissions, course library, learning paths, certifications).

   Content Lifecycle :

   Upload, test, and publish content.

   Configuration :

   Set up courses, sessions, assessments, evaluations, due dates, and automated reminders.

   Data Integrity :

   Maintain accurate user, group, and course records; perform routine audits; resolve duplicates and access issues.

   Reporting & Dashboards :

   Build and maintain operational and management dashboards (completions, overdue compliance, learning hours, adoption); schedule monthly / quarterly packs.

   Quality & Feedback :

   Conduct QA on new content; ensure accessibility and apply ANEW branding and naming standards.

   Support & Enablement :

   Act as first-line support for LMS queries (learners, managers, facilitators); produce quick guides, FAQs, and short "how-to" clips.

   Security & Compliance :

   Ensure permissions align to least-privilege standards; enforce content approvals; manage audit trails and evidence retention.

2. 2. Training Administration & Coordination

   Coordinate all training logistics, including booking venues, arranging equipment, refreshments, and participant invitations.

   Maintain the annual training calendar in the LMS and shared channels in consultation with the Learning & Development Manager.

   Assist with scheduling internal and external training sessions, workshops, inductions, learnerships; enrol learners via the LMS.

   Ensure accurate attendance registers are prepared, collected, and properly filed after training.

3. 3) Learning Records & Evidence Management

   Capture and update all training records centrally in the LMS and supporting trackers where needed.

   Maintain a database of mandatory / compliance training (e.g., Health & Safety) with certification renewals and expiries.

   Ensure assessments, evaluations, sign-off sheets, and SETA evidence are properly stored and easily retrievable.

4. 4) Communication & Stakeholder Support

   Be the first point of contact for LMS / training queries from employees, managers, and providers.

   Issue training invitations, joining instructions, reminders, and post-training comms from the LMS where possible.

   Follow up with managers on nominations, confirmations, and sign-offs; provide team-level completion reports.

5. 5) Induction & Onboarding Support

   Coordinate support / property inductions; publish and track mandatory new starter modules in the LMS.

   Prepare digital induction packs and orientation schedules; ensure completions are recorded and escalations sent for overdue items.

6. 6) Compliance, SETA & Reporting

   Compile LMS-based evidence packs for SETA, learnerships, and internal audits.

   Support WSP / ATR submissions with accurate training data and reports.

   Safeguard confidentiality and compliance with policies and legislation.

7. 7) General L&D Administration

   Provide day-to-day administrative support to the L&D Manager and HR team.

   Maintain organised digital / physical filing where documents sit outside the LMS.

Minimum Requirements

Grade 12 / Matric.

1–3 years' experience in HR / L&D administration, ideally with hands‑on LMS administration (Coursebox preferred) in hospitality or similar service environments.

Strong MS Office (Excel, Word, PowerPoint, Outlook) and comfort with data exports / imports.

Experience with HR or Learning Management Systems, HRIS / user provisioning, and basic troubleshooting.

Desirable Qualifications & Experience (Advantageous)

Tertiary qualification / certificate in HR, Training & Development, or Business Administration.

Exposure to instructional design / e-learning tools and media editing.

Key Competencies & Skills

Strong administration, organisation, and attention to detail; excellent time management.

Systems thinking with a

data-driven

mindset; confident with reports and dashboards.

Clear written and verbal communication; customer-service orientation.

Problem-solving and troubleshooting skills; calm under pressure and adaptable.

Team player with professionalism and confidentiality.

Behavioural Attributes

Positive, proactive, and solutions-focused.

Collaborative and approachable with strong interpersonal skills.

Aligned with ANEW's values of hospitality, service excellence, and continuous improvement.

Tools & Platforms

Coursebox (LMS)

, MS Office (Excel, Word, PowerPoint, Outlook).

Exposure to e-learning authoring and AI tools is beneficial.