Lead, QA & Insights - Operational Delivery

Capitec Bank; Cape Town; On-site; ZAR 500 000 - 700 000; Full time

Job summary

A leading financial institution is looking for a Team Leader in Quality Assurance & Insights. The role involves leading a functional team in Operational System Support and providing insights to improve service delivery. Ideal candidates should have 3-5 years of experience in quality management and proven team leadership skills in a fast-paced environment. A relevant qualification in Business Administration or Project Management is required, with preference for candidates holding a Bachelor's degree in related fields.

Qualifications

• Minimum of 3 - 5 years' experience in Quality management or a relative field.
• Minimum 3 years' experience in leading a team in a fast-paced environment.

Responsibilities

• Lead a functional team in Operational System Support.
• Prioritise and oversee work within the Business Support Center.
• Provide subject matter expertise and actionable insights.
• Manage stakeholder relationships.

Skills

Analytical Skills

Attention to Detail

Communications Skills

Computer Literacy (MS Word, MS Excel, MS Outlook)

Decision making skills

Influencing Skills

Interpersonal & Relationship management Skills

Leadership Skills

Negotiation skills

Planning, organising and coordination skills

Presentation Skills

Problem solving skills

Project Management Skills (Methodology Specific)

Reporting Skills

Education

Grade 12 National Certificate / Vocational

Relevant qualification in Business Administration or Project Management

Bachelor's Degree in AWS Data Analytics Speciality or Project Management

Relevant degree in Information Technology

Job description

A leading financial institution is looking for a Team Leader in Quality Assurance & Insights. The role involves leading a functional team in Operational System Support and providing insights to improve service delivery. Ideal candidates should have 3-5 years of experience in quality management and proven team leadership skills in a fast-paced environment. A relevant qualification in Business Administration or Project Management is required, with preference for candidates holding a Bachelor's degree in related fields.