L3 Software Support Engineer - Triage & Debug

Klipboard; Johannesburg; Hybrid; ZAR 300 000 - 400 000; Full time

Job summary

A global technology firm in Johannesburg is seeking an L3 Software Support Engineer to investigate and triage complex customer issues. This role requires excellent communication skills and the ability to analyze logs and configurations to identify root causes. The ideal candidate should have a strong understanding of the ERPOne application and experience in troubleshooting. A hybrid work arrangement promotes collaboration while allowing flexibility. Interested candidates are encouraged to apply, even if they don't meet every requirement.

Benefits

Flexible hybrid work arrangement

Emphasis on well-being

Career growth opportunities

Qualifications

• Strong understanding of ERPOne application and its architecture.
• Experience troubleshooting production systems.
• Capable of creating or modifying automated tests.

Responsibilities

• Triage complex customer issues with a structured approach.
• Analyse logs and database queries to determine root causes.
• Provide clear technical documentation for internal tracking.
• Collaborate with Product and Support to ensure consistent messaging.
• Contribute to knowledge base articles.

Skills

Attention to detail

Communication skills

Problem-solving skills

Technical investigation

Tools

DeJavu

Database queries

Configuration languages

Job description

A global technology firm in Johannesburg is seeking an L3 Software Support Engineer to investigate and triage complex customer issues. This role requires excellent communication skills and the ability to analyze logs and configurations to identify root causes. The ideal candidate should have a strong understanding of the ERPOne application and experience in troubleshooting. A hybrid work arrangement promotes collaboration while allowing flexibility. Interested candidates are encouraged to apply, even if they don't meet every requirement.