L2 Voice Support Engineer – Hybrid Role, VoIP & Azure

60degrees; City of Johannesburg Metropolitan Municipality; Hybrid; ZAR 500 000 - 700 000; Full time

Job summary

A global leader in Enterprise Dialogue Management is seeking an experienced L2 Voice Support Engineer in Johannesburg North. This role involves troubleshooting VoIP systems, managing incidents, and collaborating with development teams. Starting remotely, transitioning to a hybrid model in 2026. Candidates should have at least 5 years of experience and a strong knowledge of SIP protocol and Microsoft Azure.

Benefits

Provident Fund

23 Days of Annual Leave

Internet Allowance

Qualifications

• 5+ years of experience in a VoIP support environment.
• Strong knowledge of VoIP systems and SIP protocol.
• Understanding of Microsoft Azure and PowerShell scripting.

Responsibilities

• Troubleshoot complex technical issues and manage incidents.
• Resolve SSO, SIP flow, trunk problems on SBCs.
• Collaborate with development teams to resolve software bugs.

Skills

VoIP support experience

Understanding of SIP protocol

Microsoft Azure knowledge

PowerShell scripting

Troubleshooting skills

REST and API expertise

Education

SIP School Qualifications

Tools

Postman

Wireshark

Job description

A global leader in Enterprise Dialogue Management is seeking an experienced L2 Voice Support Engineer in Johannesburg North. This role involves troubleshooting VoIP systems, managing incidents, and collaborating with development teams. Starting remotely, transitioning to a hybrid model in 2026. Candidates should have at least 5 years of experience and a strong knowledge of SIP protocol and Microsoft Azure.