KFC Beacon Bay - Lobby host

Alliance Foods SA (Pty) Ltd.; East London; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A food service company in East London is seeking a Lobby Host to warmly welcome guests and manage customer interactions. The ideal candidate will elevate the customer experience in various touchpoints, assist with kiosk orders, and handle potential bottlenecks in the front of house operations. Strong communication skills and adherence to health standards are essential for this role.

Qualifications

• Strong communication skills.
• Ability to manage customer interactions.
• Understanding of health and safety regulations.

Responsibilities

• Welcome guests warmly and efficiently.
• Manage kiosk orders and upsell items.
• Enhance customer experience throughout their dining journey.
• Maintain relationships with service delivery providers.

Job description

A vacancy exists for Lobby Hosts. As a Lobby Host, you are responsible to receive and give a warm welcome to all our guests, in an efficient and courteous manner that is constituently professional, friendly, warm and engaging. A key point of contact for our FOH customers, delivery service providers and MODs. Manage and assist in identification of bottle necks in FOH to be communicated to CSTMs, MOD, RGM and ARM. Ensure all CX Tech is functioning correctly (i.e., kiosks, come and collect screen, digital menus etc.).

Key Responsibilities

• Elevate customer journey in FOH through authentic connections of Feel-Good brand experiences, in all customer touchpoints: Welcome, Ordering and Dine In.
• Manage and assist customers with kiosk orders and future eCommerce strategies, ability to upsell items on the menu, recommend new promotions and references our Add Hope system.
• Maintain Feel-Good connections in FOH between service delivery providers, drivers and CSTMs.
• Manage the flow of customers and any potential bottlenecks.
• Observe and act on customer needs throughout their dining experience to enhance experienced service levels (e.g., notice a drink refill is needed while seating another customer and ensuring the drink is refilled prior to getting back to the door).
• Protect assets and guests by adhering to sanitation, health and safety regulations and brand standards.
• Adhere to YUM’s culture principles.