Key Accounts Customer Service Agent

Seabourne Group Limited; Gauteng; On-site; ZAR 250 000 - 350 000; Full time

Job summary

A leading logistics company in South Africa is looking for a dynamic Key Accounts Customer Service Agent. This role involves acting as the primary point of contact for key customers, managing their queries, and supporting the customer journey. The ideal candidate should possess excellent communication skills, experience in logistics, and a passion for delivering exceptional service. You will thrive in a fast-paced environment, showcasing your problem-solving skills and ability to build strong client relationships.

Qualifications

• Excellent communication skills for interacting with clients.
• Ability to build and maintain positive relationships.
• Strong problem-solving skills in a fast-paced environment.

Responsibilities

• Act as the primary point of contact for key customer queries.
• Provide timely status updates and notifications regarding shipments.
• Process and monitor customer collections and follow up on issues.

Skills

Excellent written and verbal communication skills

Strong interpersonal skills

Prioritization and multitasking in busy environment

Problem-solving resilience

Negotiation skills

Education

Diploma or Degree in Logistics / Supply Chain

Job description

Seabourne Logistics is looking for a dynamic, solution-driven Key Accounts Customer Service Agent with a heart for service and a passion for delivering exceptional customer experiences.

If you thrive in a fast-paced logistics environment, love solving problems, and take pride in owning the customer journey from end to end—then this opportunity is for you.

What you'll do

• Act as the primary point of contact for key customer queries and resolve issues promptly with strong ownership and follow-through.
• Provide delay notifications, status updates and proactive communication.
• Pre‑alert shipments when required and process and monitor customer collections.
• Follow up on missed, delayed, or damaged shipments and monitor PODs, ensuring time‑ous updates.
• Capture waybills for in‑house customers and investigate invalid or problematic waybills.
• Process quotes for standard and special deliveries, manage returns and booking‑related queries, and update, track and resolve incidents within required timelines.
• Provide customer reports as per agreement or when requested, and support colleagues and collaborate across teams as needed.

What you'll bring

• Diploma or Degree in Logistics / Supply Chain (advantageous).
• Excellent written and verbal communication skills.
• Strong interpersonal skills with the ability to build positive client relationships.
• The ability to prioritise and manage multiple tasks in a busy environment.
• High resilience and tenacity in problem‑solving.
• Sound negotiation skills and a passion for service excellence.

Why join Seabourne Logistics

Be part of a people‑first organisation where service, integrity and continuous improvement are at the heart of what we do.

You’ll join a collaborative, supportive team that values initiative, ownership and exceptional client delivery.

Application

Send your CV to Key Accounts Agent – Your Name and include the subject line: Key Accounts Agent – Your Name.

Seabourne Logistics is an equal opportunity employer and welcomes applications from all suitably qualified candidates.