Key Account Manager – Production

ABC Worldwide; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading travel agency is seeking a Senior Production Key Account Manager based in Cape Town. The candidate will handle key accounts and quotations for inbound groups from Europe and the USA to Southern Africa. Minimum 3 years of experience in the travel/tourism industry is required, along with strong negotiation and communication skills. The company offers a negotiable package with benefits including medical aid and a provident fund after three months.

Benefits

Medical Aid

Provident Fund

Qualifications

• Minimum 3 years’ experience in a similar role within the travel/tourism industry.
• Proven track record of quoting for inbound group travel from Europe and the USA.
• In-depth product knowledge of Southern Africa.

Responsibilities

• Prepare accurate quotations for inbound groups and group series.
• Negotiate competitive rates with suppliers.
• Liaise with established clients to maintain and strengthen relationships.
• Deliver quotations and itineraries within a 24–48-hour turnaround.

Skills

Supplier negotiation skills

Communication and relationship management

Organisational skills

Tools

MS Excel

MS Word

Tourplan

Job description

Overview

Job Title: Key Account Manager – Production

Location: Office-based (Monday to Friday)
Benefits: Medical Aid + Provident Fund (after 3 months)
Package: Negotiable according to candidate’s needs

About the Role

We are seeking an experienced Senior Production Key Account Manager to join our client. This role requires a minimum of 3 years’ experience in handling key accounts, with a strong background in quoting for inbound groups and group series from Europe and the USA, specifically for Southern African destinations. The successful candidate will work directly with the Managing Director and play a crucial role in maintaining long-established client relationships while ensuring accurate, timely, and competitive quotations.

Key Responsibilities

• Prepare accurate quotations for inbound groups and group series from Europe and the USA for Southern Africa, including Namibia, Botswana, Zimbabwe, Zambia, and Mozambique.
• Negotiate competitive rates with suppliers to ensure profitability and client satisfaction.
• Liaise effectively with established clients to maintain and strengthen relationships.
• Collaborate closely with group consultants managing operations and logistics.
• Deliver quotations and basic itineraries within a 24–48-hour turnaround time.
• Ensure pricing accuracy, speed, and attention to detail in all proposals.
• Work directly with the Managing Director on senior-level projects and client accounts.

Requirements

• Minimum 3 years’ experience in a similar role within the travel/tourism industry.
• Proven track record of quoting for inbound group travel and series from Europe and the USA.
• In-depth product knowledge of Southern Africa (Namibia, Botswana, Zimbabwe, Zambia, Mozambique).
• Strong supplier negotiation skills.
• Proficiency in MS Excel, MS Word, and Tourplan.
• High level of accuracy, speed, and organisational skills.
• Ability to work under pressure and meet tight deadlines.
• Excellent communication and relationship management skills.

Package & Benefits

• Medical Aid & Provident Fund after 3 months.
• Package negotiable to meet the needs of the ideal candidate.