key account manager

Vox Telecommunications; Johannesburg; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A leading telecommunications company in Johannesburg seeks a client relationship manager to develop and maintain trust with key customers. The role involves understanding customer needs, resolving issues, and generating new sales. Candidates should have at least 2 years of sales experience, with a deep understanding of business solutions. Excellent communication and organizational skills are essential, along with a Grade 12 qualification.

Qualifications

• 2 years experience in sales and providing solutions based on customer needs.

Responsibilities

• Develop trust relationships with major clients.
• Acquire thorough understanding of customer needs.
• Expand relationships with existing customers.

Skills

Excellent organizational skills

Problem-solving

Negotiation

Excellent verbal communication

Excellent written communication

Work well under pressure

People skills

Education

Grade 12

Qualifications in Sales or Business

BSc / BA in business administration or relevant field

Job description

Job Objectives

• Developing trust relationships with a portfolio of major clients to ensure they do not turn to competition
• Acquiring a thorough understanding of key customer needs and requirements
• Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives
• Ensure the correct products and services are delivered to customers in a timely manner
• Serve as the link of communication between key customers and internal teams
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust
• Play an integral part in generating new sales that will turn into long-lasting relationships
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics

Minimum Requirements

• Grade 12
• Qualifications in Sales or Business
• 2years experience in sales and providing solutions based on customer needs

Job Skills

• Excellent organizational skills
• Ability in problem-solving and negotiation
• BSc / BA in business administration, sales or relevant field
• Excellent verbal and written communication skills.
• Work well under pressure and commit to deadlines.
• Have excellent people skills and intuitive to customers business needs.
• Be well-groomed and presentable.