Key Account Manager

Marsh & McLennan Companies; Gauteng; Hybrid; ZAR 200 000 - 300 000; Full time

Job summary

A leading global insurance broker seeks a talented Client Executive to manage key accounts and drive sales in Sandton, Johannesburg. This hybrid role requires strong relationship-building skills, strategic planning, and a proven sales record. Ideal candidates have at least 5 years of experience in personal lines sales and relevant qualifications, including RE 5 certification. Join and thrive in a collaborative environment focused on growth and support.

Benefits

Professional development opportunities

Inclusive company culture

Comprehensive benefits and rewards

Qualifications

• 4-5 years' experience in sales, management, or key account roles.
• Minimum 5 years' experience in a personal lines sales environment.
• Proven track record in meeting sales goals and delivering client solutions.

Responsibilities

• Develop solid and trusting relationships with key clients.
• Resolve key client issues and complaints.
• Manage communications between key clients and internal teams.

Skills

Multitasking

Goal-oriented

Self-motivated

Interpersonal skills

Data analysis

Negotiation

Education

Bachelor's degree in marketing, business, or related field

Master's preferred

Tools

CRM software

Microsoft Office (Excel)

Job description

Company:Marsh Description:

We are seeking a talented individual to join the Consumer & Commercial division at Marsh. This role will be based in Sandton, Johannesburg, hybrid and has a requirement of working at least three days a week in the office.

This role is key to engaging CEs, building relationships and influencing CEs to open opportunities with clients for C&C & pro-actively seek out New Business opportunities.

Developing relationships with key stakeholders to drive Internal Collaboration by identifying new opportunities for:

AFFINITY:

• Automotive

• Commercial Schemes

• Device

• Sponsors – Associations – Professional, Trade and Sports; New Schemes – Restaurant Franchisees

PCS ESP / PCS HNW / LOWER CORPORATE:

• Existing Marsh client base

• Identify existing clients and conduct desktop analysis and research to understand client profile, industry etc. to identify opportunities for PCS, Xpress, Affinity

• Conversion of opportunities into sales

We will count on you to:

• Developing a solid and trusting relationship between major key clients and company

• Resolving key client issues and complaints

• Developing a complete understanding of key account needs

• Anticipating key account changes and improvements

• Managing communications between key clients and internal teams

• Managing account team assigned to each client

• Strategic planning to improve client results

• Negotiating contracts with the client and establishing a timeline of performance

• Establishing and overseeing internal budgets with the company and external budgets with the client

• Working with design, sales team, creative, advertising, logistics, managers, marketing, and team members from other departments dedicated to the same client account to ensure the highest quality of materials are being produced and all client needs met

• Collaborating with the sales team to maximize profit by up-selling or cross-selling

• Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training

• Meeting all client needs and deliverables according to proposed timelines

• Analysing client data to provide customer relationship management

• Expanding relationships and bringing in new clients

• Cross sell opportunities:

• Ensure all products and services available within Marsh Africa are marketed to the client as appropriate

• Fostering of sound working relationships with other functional business units.

• Familiarity and compliance with all company policies, statutory and regulatory requirements.

• Develops routine and effective sales proposals and sales presentations for prospect accounts.

• Closes routine sales deals by negotiating values and basic pricing structures to best serve both the business and client needs

• Helps with conducting thorough due diligence research leveraging various resources and channels of information to identify or understand prospect accounts or target sales expansion opportunities.

What you need to have:

• Able to multitask, prioritise, and manage time efficiently

• Goal-oriented, organised team player

• Self-motivated with excellent interpersonal skills

• Strong understanding of key clients and industry position

• Eager to grow company sales, clients, and territories

• Skilled in data analysis and translating sales statistics into solutions

• Bachelor’s degree in marketing, business, or related field; master’s preferred

• 4-5 years’ experience in sales, management, or key account roles

• Excellent verbal and written communication; effective listener and presenter

• Proficient in CRM software, Microsoft Office (especially Excel)

• Strong negotiation and contract follow-through skills

• Ability to manage multiple client accounts

• Proven track record in meeting sales goals and delivering client solutions

• Minimum 5 years’ experience in personal lines sales environment

• Relevant formal qualifications, including RE 5 and CPD compliance

• FAIS compliant as per DOFA

• Insurance brokerage experience

• Valid driver’s licence and own car

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are also committed to providing reasonable support to any candidate with a disability to allow them to fully participate in the recruitment process. We welcome candidates to contact us at [e-mail] to discuss any specific needs. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.