Key Account Leader Softlines

Qima; Durban; On-site; ZAR 500 000 - 700 000; Full time

Job summary

A global quality control and compliance service provider is looking for a Key Account Leader for Softlines in KwaZulu-Natal, Durban. The role involves enhancing client inspection programs and ensuring high standards of service. Ideal candidates will hold a Master’s Degree in Engineering, have 3-5 years’ experience in quality control, and possess advanced Excel skills. Strong problem-solving abilities and effective communication are essential for success in this role.

Qualifications

• Master's Degree in Engineering required, Textile Engineering knowledge is a plus.
• 3-5 years of work experience in quality control and process improvements.
• Excellent spoken English skills needed.

Responsibilities

• Review and follow up on assigned Key Accounts for Softline goods.
• Implement and measure Key Performance Indicators to drive project success.
• Communicate efficiently with internal teams and clients.

Skills

Problem-solving

Communication

Time management

Microsoft Excel (Macros, VBA)

Quality control

Education

Master’s Degree in Engineering

Job description

Job title :

Key Account Leader Softlines

Job Location :

KwaZulu-Natal, Durban

Deadline :

January 04, 2026

Job Description

The Company

We’re a global provider of quality control and compliance services that help brands and retailers manage their supply chains. Every year, we deliver some 250,000 inspections, audits, and lab tests. QIMA's Operations team is a place where you can grow your technical and management skills – while helping us bring trust to global trade.

The Job Description

Reporting directly to the Key Account Manager for Softlines products, you will do everything to ensure that our inspection programs consistently exceed our clients’ expectations and maintain the highest standards of service quality.

Your main responsibilities will be to:

• Reviewand follow up the assigned Key Accounts (clients) for Softline goods : ensuring that clients’ requirements have been accurately identified and that they are fully satisfied with the Inspection Programs implemented.
• Implement, execute, and measure Key Performance Indicators to drive projects and ensure timing delivery and reliability of QC results.
• Applysolutions to enhance QIMA's quality of service by maintaining a low claim rate of clients.
• Efficientlycommunicatewith different internal teams (sales, back-office, frontline) as well as clients’ key contacts.
• Supportpre-sales inquiries as well as clients’ meetings with our operations experts.
• Educateyourself on industry requirements and foster the transference of knowledge to team members by continually improving inspection protocols.
• Assumea proactive role to lead a structure of 3 to 4 people (Leaders, Supervisors and Specialists).

Requirements :

• A Master’s Degree in Engineering; Technical knowledge of Textile Engineering would be a plus;
• Work experience in quality control, manufacturing and processes improvements (3-5years);
• Excellent spoken English skills;
• Advanced skills in Microsoft excel (Macros, VBA)
• Great ability to solve problems;
• Good time management, enabling you to work to tight deadlines;
• Engineering / Technical jobs