Junior QSR Helpdesk Agent

Lesaka Merchant Division; Johannesburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A fintech company in Midrand, Johannesburg is seeking a Junior QSR Helpdesk Agent to provide exceptional support and technical assistance. The ideal candidate will troubleshoot issues, support clients, and contribute to the team's reputation for reliability. Required qualifications include a Grade 12 and A+ or N+ certification, along with strong communication skills. This position offers a unique opportunity to grow your career in a dynamic environment focused on customer service and technical support.

Qualifications

• Grade 12 qualification is essential.
• Computer literacy is required.
• A+ and N+ certifications or relevant experience is needed.
• Knowledge of the restaurant industry is advantageous.

Responsibilities

• Deliver outstanding service to customers and clients.
• Diagnose and resolve technical hardware and software issues.
• Interact with customers to provide information in response to inquiries.
• Communicate clearly and effectively in oral and written form.

Skills

Computer literacy

Strong communication skills (written and oral)

Attention to detail

Ability to work independently

Education

Grade 12 qualification

A+ and N+ certifications

Tools

SQL skills

Point of Sale systems

Job description

We’re Hiring: Junior QSR Helpdesk Agent | Lesaka
Are you tech-savvy, customer-focused, and eager to grow your career in support services?

Lesaka is looking for a Junior QSR Helpdesk Agent to join our team in Midrand, Johannesburg. This role is perfect for someone who thrives on solving problems, supporting clients, and ensuring smooth operations across hardware and software systems.

Location: Midrand, Johannesburg
Reporting To: Call Centre Manager
️ Division: Operations

Why This Role Matters

As a Junior QSR Helpdesk Agent, you will:
Deliver outstanding service to customers and clients
Diagnose and resolve technical hardware and software issues
Support and elevate queries to ensure timely resolution
Play a key role in strengthening Lesaka’s reputation for reliability and innovation

Key Duties & Responsibilities

• Deliver service to customers with professionalism and efficiency
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about hardware and software
• Gather customer information and determine issues by evaluating and analysing root causes
• Diagnose and resolve technical hardware and software problems
• Research required information using available resources
• Follow standard processes and procedures
• Identify and elevate priority issues per client specifications
• Redirect problems to appropriate personnel when necessary
• Accurately process and record call transactions using designated software
• Offer alternative solutions where appropriate to retain customer and client business
• Communicate clearly and effectively in oral and written form
• Follow up and make scheduled call backs to customers where necessary
• Stay up to date with software and hardware changes/enhancements

(This list is not exhaustive and may evolve with business needs.)

Minimum Requirements & Competencies

Grade 12 qualification
Computer literacy (essential)
A+ and N+ certifications or relevant experience
Point of Sale experience, restaurant industry knowledge, SQL skills, and other IT qualifications advantageous
Strong communication skills (written and oral)
Attention to detail and ability to work under pressure
Punctual, reliable, presentable
Ability to work independently and achieve goals without constant supervision

Why Lesaka?

At Lesaka, we’re more than just a fintech company — we’re a movement. Join a team that values:

• Entrepreneurial Spirit
• Integrity
• Collective Wisdom
• Bias to Action

Preference will be made to support EE / AA measures.

Ready to support clients and grow your career?
Apply now or share with someone who’d be perfect for this role — your expertise could define the future of our Helpdesk team.

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