Junior It Support Technician

Job Placements; Gauteng; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading tech support provider in South Africa is seeking a Junior IT Support Technician to provide essential Tier 1 support for employees. This role involves managing user onboarding, troubleshooting hardware and software issues, and ensuring compliance with IT policies. The ideal candidate should be proactive and organized, capable of resolving technical problems efficiently. The position offers exposure to a variety of technologies and a collaborative work environment, contributing significantly to the operational efficiency of the organization.

Benefits

Exposure to a broad range of IT systems

Collaborative IT team environment

Opportunity to develop IT expertise

Meaningful contribution to operational efficiency

Qualifications

• Experience providing Tier 1 technical support in an IT environment.
• Ability to troubleshoot hardware and software issues.
• Familiarity with network protocols and configurations.

Responsibilities

• Provide first-line support for various IT systems and applications.
• Manage user onboarding and maintain asset registers.
• Diagnose and resolve network connectivity issues.
• Assist in IT security and compliance efforts.
• Execute user change requests related to access.

Skills

Technical support

Proactive problem-solving

User guidance

Network troubleshooting

Adherence to IT policies

Tools

Microsoft

Entra ID

PowerShell

Intune

Windows

Mac

Android

Linux

Job description

Purpose of the Role

The Junior IT Support Technician exists to ensure that Dis-Chem Life's employees can work effectively by providing reliable Tier 1 (T1) technical support and maintaining operational IT stability. This role supports the Head of IT and the wider IT team in delivering seamless, secure, and efficient technology services across all national operations.

Through proactive support, problem‑solving, and user guidance, the Junior IT Support Technician helps protect system integrity, maintain compliance with security standards, and enhance the overall employee experience. This role is central to enabling operational efficiency and ensuring staff can focus on delivering exceptional service to our clients.

Role Summary

The Junior IT Support Technician provides first‑line IT support, assists with infrastructure maintenance, supports IT projects and rollouts, and ensures adherence to IT policies and SLAs. This includes troubleshooting hardware, software, and network issues, managing user onboarding/offboarding, maintaining asset registers, and supporting operational tools.

The successful candidate will be highly organised, proactive, and capable of interacting confidently with staff at all levels. Success is measured by first‑call resolution, SLA adherence, system uptime, compliance with IT standards, and positive user feedback.

Benefits

• Exposure to a broad range of IT systems, technologies, and projects
• Collaborative, supportive IT team environment
• Opportunity to develop IT expertise and certifications
• Meaningful contribution to operational efficiency across a growing national business

Key Responsibilities

• Comprehensive Technical Support
  • Provide first‑line support for Microsoft, Entra ID, PowerShell, and Intune environments
  • Manage user onboarding/offboarding, including account setup, asset allocation, and documentation
  • Deliver desktop, printer, and mobile device support (Windows, Mac, Android, Linux)
  • Maintain accurate IT asset registers and adhere to ticketing SLA standards
• Support dialer systems and other operational tools
  • Perform general IT assistance, including Ethernet cabling, password resets, and minor troubleshooting
• Network Troubleshooting
  • Diagnose and resolve wired and wireless connectivity issues
  • Maintain understanding of network protocols, cabling standards, and network configurations
• Security and Compliance
  • Assist with implementation and maintenance of IT security controls
  • Maintain a secure, standardised IT environment in line with corporate IT policies
• Change and Patch Management
  • Execute user change requests, including access adjustments