Job Title : Floor Leader - Gateway

ManpowerGroup; Durban; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading retail staffing agency in Durban is looking for a Retail Manager to oversee daily operations and lead a team in delivering exceptional customer service. The ideal candidate will have at least 3 years of management experience in a busy retail environment, with strong skills in sales, cash handling, and inventory management. This position requires a proactive leader who fosters a collaborative team culture and is focused on achieving business objectives.

Qualifications

• 3+ years of supervisory or management experience in retail.
• Strong knowledge of cash handling and loss prevention.
• Ability to manage team performance and scheduling.

Responsibilities

• Lead team in delivering excellent customer service.
• Ensure high operational standards and merchandising.
• Oversee daily store operations including cash handling.

Skills

Leadership

Customer service

Sales focus

Organizational skills

Conflict resolution

Communication skills

Education

Matric

Tools

POS systems

Inventory management systems

Job description

Key Responsibilities

• Lead by example in delivering an outstanding customer experience, ensuring your team consistently provides memorable and branded service interactions.


• Drive results by meeting and exceeding KPIs, maintaining high operational standards, and ensuring immaculate merchandising and store presentation.


• Oversee all daily store operations, including opening and closing procedures, cash handling, loss prevention, inventory control, and stock counts.


• Inspire, coach, and develop your team through active performance management, regular product knowledge sessions, and service training.


• Manage staff scheduling, resolve issues effectively, and ensure smooth day-to-day operations in a fast-paced retail environment.


• Foster collaboration by working closely with senior leaders, peers, and partners to achieve business objectives and create a positive team culture.


• Maintain a strong sales focus, identifying opportunities to maximise efficiency and profitability.

Minimum Requirements

• At least 3 years’ supervisory or management experience in a busy retail environment.


• Strong knowledge of POS systems, inventory management, loss prevention, and cash handling procedures.


• Proven ability to manage scheduling, staff performance, and conflict resolution.


• Demonstrated success in driving sales and achieving targets in a high-energy setting.


• Independent, self-motivated, and detail-oriented, with the ability to lead without micro-management.


• Strong organisational, problem-solving, and communication skills.


• Matric