IT Technician

Shri holdings; Durban; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading BPO service provider in Durban is seeking an experienced IT Technician to ensure smooth operations across various campaigns. This role involves providing technical support for Windows environments, managing network issues, and utilizing ticketing systems. Ideal candidates must possess strong problem-solving skills and relevant IT qualifications, and be flexible for rotational shifts. Join a dynamic team committed to high-quality IT service delivery. Competitive compensation is offered for this full-time position.

Benefits

Dynamic BPO environment

Qualifications

• 25 years hands-on IT support experience in a BPO or high-demand environment.
• Proven experience managing IT infrastructure: hardware, software, networks and telephony.
• Relevant certifications preferred: CompTIA A+, Network+, Microsoft Certified, ITIL Foundation.

Responsibilities

• Provide day-to-day IT support for Windows OS and Server environments.
• Administer Office 365, Active Directory, DNS and DHCP.
• Tackle network issues including LAN, WAN, VPN, firewalls, switches, routers.

Skills

Windows OS administration

Network troubleshooting

VoIP systems

Remote support tools

Analytical abilities

Communication skills

Education

Diploma or degree in IT/Computer Science

Tools

Office 365 / Microsoft 365

Active Directory

ServiceNow

Jira

Zendesk

Job description

Job Purpose

We are seeking a skilled IT Technician to provide hands‑on technical support across multiple BPO campaigns. This role ensures smooth, secure and reliable IT operations for both on‑site and remote users supporting hardware, software, networks, telephony and endpoint security. The ideal candidate thrives in a fast‑paced environment, has strong problem‑solving skills and is committed to delivering excellent IT service.

Key Responsibilities

• Provide day‑to‑day IT support for Windows OS (7/10/11) and Windows Server environments.
• Administer Office 365 / Microsoft 365, Active Directory, DNS and DHCP.
• Troubleshoot network issues including LAN, WAN, VPN, firewalls, switches and routers.
• Support VoIP / telephony systems (e.g. Avaya, 3CX).
• Provide remote support using tools such as TeamViewer, RDP or equivalent.
• Assist with IT asset management, endpoint security, antivirus and encryption tools.
• Manage logs and resolve incidents through ticketing systems (ServiceNow, Jira, Zendesk).
• Follow ITIL service management principles and ensure compliance with IT policies.
• Support rotational shifts including nights and weekends as required.
• Mentor junior technicians and assist with small IT projects where needed.

Qualifications & Experience

• Diploma or degree in Information Technology/Computer Science or related field.
• 25 years hands‑on IT support experience in a BPO or high‑demand environment.
• Experience supporting both on‑site and remote users.
• Proven experience managing IT infrastructure: hardware, software, networks and telephony.
• Relevant certifications preferred: CompTIA A+, Network+, Microsoft Certified, ITIL Foundation.
• Experience with ticketing systems (ServiceNow, Jira, Zendesk).
• Knowledge of ITIL framework and service management principles.
• Rotational shift flexibility including nights and weekends.
• Leadership potential to mentor junior staff or manage small projects.
• Own reliable transportation.

Technical Skills

• Windows OS and Server administration
• Office 365 / Microsoft 365 administration
• Active Directory, DNS, DHCP
• Network troubleshooting (LAN, WAN, VPN, firewalls, switches, routers)
• VoIP / telephony systems (e.g. Avaya, 3CX)
• Remote support tools (TeamViewer, RDP)
• Basic scripting/automation (PowerShell a plus)
• IT asset management and endpoint security tools

Soft Skills

• Strong problem‑solving and analytical abilities
• Clear communication with technical and non‑technical users
• Ability to prioritize tasks and work under pressure
• Sense of ownership and accountability
• Team player with a customer‑focused attitude

Additional Competencies

• Experience with ticketing systems (ServiceNow, Jira, Zendesk)
• Knowledge of ITIL framework and service management principles
• Rotational shift flexibility including nights and weekends
• Leadership potential to mentor junior staff or manage small projects
• Own reliable transportation

Why Join Us

Work in a dynamic BPO environment supporting multiple campaigns and technologies.

Key Skills: IT Experience, Network Administration, Active Directory, LAN, Computer Networking, Computer Skills, Windows, Remote Access Software, Help Desk, IT Support, Operating Systems, Troubleshooting.

Employment Type : Full Time Experience: years Vacancy: 1