IT Support Technician

THE 5TH WAVE GROUP; Pretoria; On-site; Confidential; Full time

Job summary

A dynamic player in Human Resources Services in Pretoria is seeking an IT Support Technician to provide technical support for hardware, software, and network issues. Ideal candidates will have a Bachelor's degree in IT, at least 2 years of experience, and excellent communication skills. This role offers an opportunity to grow in a collaborative environment focused on innovative HR solutions.

Qualifications

• 2+ years experience in IT support or a similar role.
• Proficient in network protocols and security measures.
• Ability to maintain user accounts and access rights.

Responsibilities

• Provide technical support and troubleshooting for hardware, software, and network issues.
• Install, configure, and maintain computer systems and peripherals.
• Document and log all technical support activities.

Skills

Troubleshooting hardware and software issues

Excellent communication

Customer service skills

Education

Bachelor's degree in Information Technology

Job description

Join THE 5TH WAVE GROUP, a dynamic player in the Human Resources Services industry, as an IT Support Technician. With a dedicated team of 51-200 professionals, we are committed to delivering exceptional HR solutions. As an integral member of our IT team, you will provide technical assistance and support to staff and clients, ensuring seamless operation of our IT systems. You will be responsible for troubleshooting hardware and software issues, maintaining network infrastructure, and assisting with the deployment of new technologies. Your expertise will contribute to enhancing our operational efficiency and supporting our mission to empower businesses through innovative HR services. This role offers a unique opportunity to work in a collaborative environment where your skills will be valued and developed. If you are passionate about technology and eager to make a meaningful impact, we invite you to be part of our forward-thinking organization.

Tasks

• Provide technical support and troubleshooting for hardware, software, and network issues to ensure smooth operation of IT systems.
• Install, configure, and maintain computer systems and peripherals, including laptops, printers, and scanners, to meet company requirements.
• Assist in the management and maintenance of user accounts and access rights, ensuring data security and compliance with company policies.
• Collaborate with other IT team members to implement new technologies and system upgrades, contributing to continuous improvement initiatives.
• Document and log all technical support activities and resolutions in the company's ticketing system to maintain accurate records and facilitate knowledge sharing.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 2 years experience in IT support or a similar role.
• Proficiency in troubleshooting hardware and software issues across various platforms.
• Strong understanding of network protocols and security measures.
• Excellent communication and customer service skills.

Join THE 5TH WAVE GROUP as an IT Support Technician and elevate your career in a dynamic human resources environment with growth opportunities. Apply now to be part of our innovative team!