IT Support Specialist

Level Up; Johannesburg; On-site; ZAR 350,000 - 600,000; Full time

Job summary

A leading company in the IT sector seeks an IT Support Specialist in Johannesburg. This role will provide comprehensive technical assistance for software, hardware, and network issues, ensuring optimal system performance company-wide. Key responsibilities include managing user accounts, troubleshooting network issues, and participating in various IT projects. Candidates should have at least 5 years of experience and relevant industry certifications, with a strong customer service orientation.

Qualifications

• Minimum 5 years of experience in IT support.
• Strong knowledge of Windows OS and Microsoft Office Suite.
• Familiarity with networking fundamentals.

Responsibilities

• Provide first-level user support for IT systems.
• Manage user accounts and permissions.
• Participate in IT projects and software rollouts.

Skills

Customer service orientation

Problem-solving

Attention to detail

Education

Industry certifications (e.g., CompTIA, Microsoft, Cisco)

Tools

Jira

Freshdesk

ServiceNow

Job description

The IT Support Specialist will provide technical assistance and support to end-users for software, hardware, and network-related issues. The role involves troubleshooting IT systems to ensure optimal performance and availability of services across the organization, supporting all departments to maximize utilization, productivity, and customer service.

Main Functions & Responsibilities

• Provide first-level user, system, and application support.
• Manage user accounts and permissions, ensuring access and security.
• Offer basic network support for LAN/WAN, Wi-Fi, and VPN connectivity issues.
• Liaise with service providers to troubleshoot and resolve performance issues.
• Monitor application software and suggest improvements to management where needed.
• Participate in IT projects, including software rollouts, upgrades, and migrations, assisting in testing and implementation phases.
• Manage digital assets in collaboration with the finance department.
• Handle requests for IT services, repairs, support, inquiries, or complaints.
• Perform general administrative duties.
• Manage the IT budget.

Requirements

• Minimum 5 years of experience in IT support.
• Industry certifications (e.g., CompTIA, Microsoft, Cisco) are advantageous.
• Customer service-oriented with a high level of accuracy, efficiency, and accountability.
• Strong knowledge of Windows OS, Microsoft Office Suite, and networking fundamentals.
• Familiarity with Jira, Freshdesk, and ServiceNow.
• Own transport required.