IT Support Lead

A 1 L; Midrand; On-site; ZAR 500,000 - 700,000; Full time

Job summary

A telecommunications company is seeking an IT Support Lead for a contract duration of 6 to 12 months. This role involves overseeing the IT support team to ensure efficient delivery of IT services. The ideal candidate will have a minimum of 10 years in IT support and strong leadership, technical, and problem-solving skills. Relevant certifications are a plus.

Qualifications

• Minimum 10 years in IT Support.
• Strong leadership and team management skills.
• Excellent technical knowledge of IT systems.

Responsibilities

• Oversee the IT support team and ensure IT service delivery.
• Manage day-to-day operations of the support team.
• Resolve IT issues promptly and effectively.

Skills

Leadership Skills

Technical Expertise

Problem-Solving

Communication Skills

Organizational Skills

Customer Service Orientation

Education

Relevant certifications (e.g., ITIL, CompTIA)

Job description

Overview

Our client in the telecommunications sector is looking for an IT Support Lead contract duration of 6 to 12 months.

Role Overview

The IT Support Lead is responsible for overseeing the IT support team ensuring efficient and effective delivery of IT services to the organization. This role involves managing day-to-day operations guiding the support team and ensuring that IT issues are resolved promptly and effectively.

Experience

Minimum 10 years in IT Support

Skills and Qualifications

• Leadership Skills: Strong leadership and team management skills to guide and support the IT support team.
• Technical Expertise: Excellent technical knowledge of IT systems infrastructure and support tools.
• Problem-Solving: Strong problem-solving and decision-making skills to address complex IT issues.
• Communication Skills: Exceptional verbal and written communication skills to interact effectively with team members and stakeholders.
• Organizational Skills: Excellent organizational skills to manage multiple tasks and priorities efficiently.
• Customer Service Orientation: A focus on providing exceptional customer service and ensuring user satisfaction.
• Experience: Previous experience in IT support and service management is highly desirable.
• Certifications: Relevant certifications such as ITIL, CompTIA Network or Microsoft Certified: Modern Desktop Administrator Associate are a plus.

Employment Type

Contract

Vacancy

1