IT Support L1

KingMakers; Cape Town; Hybrid; ZAR 200 000 - 300 000; Full time

Job summary

An innovative iGaming company based in Cape Town is seeking a dedicated IT Support Specialist to provide exceptional customer service through IT setup and troubleshooting. The ideal candidate should possess excellent communication skills and a problem-solving mindset. Responsibilities include assisting new employees with their IT setup, addressing hardware and software issues, and collaborating with the IT team to enhance support processes. This role offers a blend of in-office and remote work, promoting both efficiency and flexibility.

Benefits

Health Support

Comprehensive Insurance

Future Planning

Performance Bonus

Hybrid Work

Qualifications

• Excellent verbal and written communication skills with a customer-focused attitude.
• Basic understanding of computer systems and software applications.
• Ability to troubleshoot common IT issues effectively.
• Strong problem-solving skills and ability to work under pressure.
• Willingness to learn and adapt to new technologies.

Responsibilities

• Assist in onboarding new employees with IT setup and support.
• Troubleshoot hardware and software issues reported by users.
• Document common issues and solutions to improve support processes.
• Collaborate with IT staff to address complex problems.

Skills

Excellent communication skills

Basic understanding of computer systems

Troubleshoot IT issues

Strong problem-solving skills

Willingness to learn new technologies

Positive attitude

Team-oriented mindset

Tools

Ticketing systems

Remote support tools

Job description

KingMakers is a proudly African company shaping the future of sports and iGaming entertainment across the continent.

Since 2018, we’ve been building platforms — including BetKing and SuperSportBet — that bring millions of fans closer to the excitement of play through technology, integrity, and innovation.

Operating across markets such as Nigeria and South Africa, we’re part of a new generation of African businesses redefining what quality, trust, and entertainment look like in our industry.

Our vision is clear: to be the home where Africa plays. At KingMakers, we move fast, stay curious, and hold ourselves to high standards of performance and accountability. We believe great products don’t just entertain — they build connection, opportunity, and pride across the communities we serve.

What You Need for This Role:

• Excellent communication skills, both verbal and written, with a customer-focused attitude.
• Basic understanding of computer systems, networks, and software applications.
• Ability to troubleshoot common IT issues and provide clear solutions to users.
• Strong problem-solving skills and the ability to work under pressure.
• Willingness to learn and adapt to new technologies and tools.
• Experience with ticketing systems and remote support tools is a plus.
• A positive attitude and a team-oriented mindset.

Projects you could work on:

• Assisting in onboarding new employees with IT setup and support.
• Troubleshooting hardware and software issues reported by users.
• Improving support processes by documenting common issues and solutions.
• Collaborating with other IT staff to elevate more complex problems.

How you do it – Expectations for fulfilling your role:

At KingMakers, we expect our team members to:

• Be Customer-Focused: Prioritize the needs of our customers in every interaction.
• Exhibit Passion & Dedication: Show enthusiasm for providing excellent support and a commitment to your growth.
• Maintain Openness and Honesty: Foster a culture of transparency and constructive feedback.
• Embrace Innovation & Big Thinking: Look for opportunities to improve processes and introduce new ideas.
• Take Ownership & Accountability: Own your work and take responsibility for outcomes.
• Act with Speed & Focus: Be efficient and proactive in your support efforts.
• Keep Low Ego: Collaborate effectively with others and learn from every experience.
• Have Fun: Contribute to a positive work environment while delivering great service.

Perks

• Health Support: Employer contribution toward your monthly medical aid, helping you invest in your health and wellbeing.
• Comprehensive Insurance: Group risk cover providing additional protection and peace of mind for you and your loved ones.
• Future Planning: Employer contributions to a provident fund to support your long-term financial security and retirement planning.
• Performance Bonus: Discretionary rewards that celebrate your impact
• Hybrid Work: A flexible arrangement with 3 days in the office and 2 days remote each week