IT Service Desk Team Lead (Level 2) – Hybrid & Growth

Flight Centre Careers; Johannesburg; Hybrid; ZAR 500 000 - 700 000; Full time

Job summary

A leading travel services company in Johannesburg is seeking a Service Desk Team Leader to lead the Level 2 Service Desk team. This role emphasizes technical support, leadership, and customer satisfaction. The ideal candidate has 3-5 years in technical support with experience leading teams. The position offers a hybrid work structure, promoting flexibility and a fun work environment, alongside numerous perks aimed at personal and professional development.

Benefits

Hybrid work structure

Travel perks

Health & Wellness Programs

Employee Assistance Program

Employee Share Plan

Qualifications

• Minimum 3-5 years experience in an IT Service Desk or technical support environment.
• At least 1-2 years in a supervisory or team lead capacity.
• Experience with ticketing systems.

Responsibilities

• Lead, coach, and motivate the Service Desk team.
• Oversee timely resolution of incidents and service requests.
• Analyse service performance metrics for improvement.

Skills

Team leadership

Technical support

Customer service

Communication

IT service metrics analysis

Education

Relevant IT qualifications (A+, N+, MCP)

Tools

Ticket management systems

Job description

A leading travel services company in Johannesburg is seeking a Service Desk Team Leader to lead the Level 2 Service Desk team. This role emphasizes technical support, leadership, and customer satisfaction. The ideal candidate has 3-5 years in technical support with experience leading teams. The position offers a hybrid work structure, promoting flexibility and a fun work environment, alongside numerous perks aimed at personal and professional development.