IT Service Delivery Lead — Evening & Weekend Coordinator

Teraco; Pretoria; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading IT service provider is seeking a Service Delivery Co-Ordinator to ensure high-quality service and client satisfaction in Pretoria. This role involves monitoring ticket resolutions, facilitating on-site service, and recruiting staff, requiring strong communication and administrative skills as well as at least 2 years of relevant experience. The position has specific working hours from Thursday to Sunday, 18:00 to 06:00. This opportunity is perfect for dedicated professionals looking to make an impact in a collaborative team environment.

Qualifications

• At least 2 years of relevant experience in service delivery or coordination.
• Ability to monitor ticket resolutions and facilitate on-site services.

Responsibilities

• Ensure high-quality service and client satisfaction.
• Monitor ticket resolutions and support staff recruitment.
• Work Thursday to Sunday from 18:00 to 06:00.

Skills

Strong communication skills

Administrative skills

Job description

A leading IT service provider is seeking a Service Delivery Co-Ordinator to ensure high-quality service and client satisfaction in Pretoria. This role involves monitoring ticket resolutions, facilitating on-site service, and recruiting staff, requiring strong communication and administrative skills as well as at least 2 years of relevant experience. The position has specific working hours from Thursday to Sunday, 18:00 to 06:00. This opportunity is perfect for dedicated professionals looking to make an impact in a collaborative team environment.