IT BUSINESS ANALYST III

Boardroom Appointments; South Africa; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading recruitment agency is seeking an IT Business Analyst III to ensure operational effectiveness and deliver customer experience excellence. The ideal candidate will have 3-5 years of experience in the financial and insurance sector, along with strong project management and analytical skills. This position emphasizes teamwork, continuous learning, and quality assurance practices in a dynamic environment.

Qualifications

• 3-5 years of experience as a Business Analyst in the financial and insurance sector.

Responsibilities

• Ensure operational excellence within the business unit.
• Manage deliverables on multiple projects.
• Deliver customer experience excellence.
• Analyze business unit activities against service standards.
• Review and document business systems and user needs.
• Conduct quality assurance practices.

Skills

Operational excellence

Project management

Cost consciousness

Customer experience

Business analysis

Process improvement

Quality assurance

Team collaboration

Continuous learning

Education

Grade 12 Certificate

Relevant degree or diploma

Job description

About the job IT BUSINESS ANALYST III

Responsibilities:

Operational Effectiveness:

• Ensure operational excellence and effectiveness within the business unit.
• Design and document solutions, providing innovative recommendations to positively impact business operations.

Project Management:

• Manage deliverables on multiple projects for the business unit and company.
• Oversee all Business Analyst-related phases of the project or service life cycle.
• Provide timely reporting of issues affecting project progress.

Cost Consciousness and Risk Management:

• Demonstrate cost consciousness and awareness of personal contribution to costs and productivity.
• Identify and elevate potential risks that could increase costs.
• Prevent wastage and identify process improvements to contain and reduce costs.

Customer Experience Excellence:

• Deliver customer experience excellence aligned with organizational values and service standards.
• Build long-term relationships with customers based on trust.
• Collect and interrogate information and feedback to understand customer needs fully.

Project Coordination and Communication:

• Manage and monitor all Business Analyst-related phases of the project or service life cycle.
• Coordinate, action, and resolve conflicts.
• Interact and communicate with relevant personnel in the organization regarding business requirements.

Business Analysis and Strategy:

• Analyze business unit activities and trends against service standards and best practices.
• Present findings and work with the team to implement strategies addressing tactical and strategic goals.
• Analyze market trends and recommend adjustments or capitalize on current trends.

Process Improvement and Innovation:

• Review, analyze, and document business systems and user needs.
• Implement, monitor, and control business processes according to quality standards, policies, and compliance.
• Research, enable, and consult on improvements and opportunities to harness technology.

Quality Assurance and Documentation:

• Conduct quality assurance practices and procedures on end-user test plans.
• Design and document workflows, ensuring accurate reflection of changes and outstanding issues.
• Advocate the appropriate level of quality by resolving important defects.

Professional Development and Teamwork:

• Assess own performance against competencies and skills required for delivery.
• Identify development needs and collaborate on effective solutions.
• Contribute to teamwork and inclusivity by working together to achieve team goals.

Continuous Learning and Industry Involvement:

• Continuously access documentation, reports, research, and relevant information in the specialization area.
• Read widely to gather information from diverse sources.
• Analyze data and information relevant to the industry to gain insights into current and future trends.
• Actively participate in the industry or discipline beyond the immediate organizational environment.

Qualifications and Experience:

• Minimum Qualification: Grade 12 Certificate.
• Preferred Qualification: Relevant degree or diploma.
• Experience: 3-5 years as a Business Analyst in the financial and insurance sector.