IT Administrator

PUMA Group; Cape Town; On-site; ZAR 300 000 - 420 000; Full time

Job summary

A leading sports brand in Cape Town seeks an experienced IT Administrator to support IT needs across offices and retail locations. You will provide first-line support, troubleshoot various IT issues, and assist with system installation and maintenance. Ideal candidates have a Diploma in IT and at least three years of desktop support experience, along with fluency in English. The role emphasizes teamwork and an inclusive work environment, promoting equality and diversity.

Qualifications

• 3 years of first line desktop support experience.
• 1 year of server management experience.
• Experience in retail support.
• Fluent written and spoken English is necessary.

Responsibilities

• Provide first-line support to users in retail, warehouse, and head office.
• Troubleshoot hardware, software, and network issues.
• Assist with installation of network switches and connectivity troubleshooting.
• Support installation and usage of retail and warehouse technology.

Skills

Desktop support

Network support

Troubleshooting

VoIP and Teams support

CCTV basics

Education

Matric and Diploma or Certification in IT

Tools

MS Teams

CCTV systems

Retail POS systems

Job description

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy and all genders are welcome. Simply click APPLY ONLINE and follow the steps to upload your application.

YOUR MISSION:

The IT Administrator supports the business’ IT needs across head office ,retail stores and warehouse operations. The role ensures business continuity through effective first‑line support, troubleshooting, device maintenance and operational assistance. This position plays a key part in reducing downtime, supporting infrastructure and contributing to new implementations under the guidance of senior team members.

KEY TASKS, DUTIES AND RESPONSIBILITES

Support

• Provide first‑line support to retail, warehouse and head office users.
• Troubleshoot hardware, software, Windows OS, networks, digital signage and fibre services.
• Support VoIP, MS Teams, Teams Rooms and Teams calling devices.
• Assist with CCTV and access control system basics (training provided).

Network

• Assist with installation of network switches and basic VLAN adjustments (guided by senior team).
• Perform LAN patching, cable management and connectivity troubleshooting.
• Support installation of Wi‑Fi access points.
• Liaise with ISPs for follow‑ups and fault escalation.

Retail & Warehouse Operational Support

• Provide on‑site and remote support for:
• Retail POS system
• Warehouse handheld scanners
• ECOM packing stations (NAS/PPS)
• Basic monitoring of conveyor‑related systems
• Assist during store visits, rollouts or revamps.

Administration

• Load purchase orders; manage incoming/outgoing IT equipment.
• Maintain documentation of systems and update SOPs as required.
• Assist with asset tracking and inventory management

Project Support

• Attend project meetings with senior team members.
• Assist with equipment preparation, documentation and rollout tasks.
• Track project requirements and support delivery within timelines.

YOUR TALENT:

Educational Qualification

Matric and Diploma or Certification in IT related Field ( A+ N+ and MCSE /MCIPT

Professional Experience: Industry:

Head Office, Retail, Warehouse

Functional:

Desktop and network support. Retail and/or warehouse support experience. New systems implementations. Hardware/software troubleshooting.

IT Skills

3 Years first line desktop Support, 1 Year Server Management, 1 Year Retail Support (can be simultaneous)

Language Skills:

Fluent written and spoken English

PUMA supports over 19,000 employees across 120+ countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.