IP Operations Manager

DHL; Cape Town; On-site; ZAR 500 000 - 700 000; Full time

Job summary

A leading logistics provider is seeking an IP Operations Manager in Cape Town, South Africa. This role involves improving service levels and internal KPIs, developing staff, and ensuring compliance with industry standards. Candidates need to have strong leadership and analytical skills, alongside at least 5 years of managerial experience in the industry. The position offers opportunities for professional growth, comprehensive training, and a competitive salary.

Benefits

Comprehensive training and development opportunities

Mentorship from experienced professionals

Competitive salary

Qualifications

• 5 years relevant industry experience in a managerial role.
• 3 years commercial/key account management experience.

Responsibilities

• Improve Industrial projects service levels and internal KPI’s.
• Develop and motivate staff.
• Ensure IP compliance with Industry and Internal DGF policies.
• Visit customers to maintain customer relationships.
• Oversee and assist with estimates and RFQs/tenders.

Skills

Excellent command of the English language

Proven ability to work under pressure

High level of attention to detail

Interpersonal skills

Good understanding of Financial principles

Negotiation skills

Planning and organising skills

Project Management

Customer interfacing skills

Job description

Overview

IP Operations Manager

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally. DHL Global Forwarding has an opening for an IP Operations Manager in Cape Town, South Africa. Join us in connecting people and improving lives!

In this IP Operations Manager Position

Responsibilities

• Improve Industrial projects service levels and internal KPI’s
• Improve Customer satisfaction and adherence to Customer SLA’s
• Develop and motivate staff
• Improve IP profitability
• Improve IP industry compliance
• Improve IP company policies
• Improve productivity
• Liaising with External Stakeholders: DHL Customer Base, DHL Suppliers, DHL Partners
• Liaising with Internal Stakeholders: OFR Product, AFR Product, LMS Product, RFR Product, Sales (BDM’s) & Customer Service (KAM’s), Regional Management E Cape & KZN, Country Management PM/RO/IT for functions and support
• Ensure IP compliance with Industry and Internal DGF policies and standards
• Participating in customer solutions development and implementation of new accounts
• Ensure IP is optimally resourced to meet service standards
• Visit customers to maintain customer relationships, research customer needs and monitor customer satisfaction
• Maintain relationships with suppliers and manage supplier performance
• Monitor the IP, customer and shipment profitability
• Oversee and assist with estimates and RFQs/tenders
• Ensure timely processing of invoices in line with DGF financial controls
• Ensure continuous improvement by implementing First Choice, Station Improvements and adherence to quality policies
• Produce weekly, monthly reports and other ad-hoc reports as required by management
• Develop a high performance service culture within the functional department
• Plan, organize and direct an efficient and effective functional department
• Develop KPIs with team members and monitor individual performance
• Consult performance appraisal
• Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets
• Identify training needs and opportunities to develop a highly skilled functional department (Procurement and Vendor Management)
• Lead the procurement of goods and services and transportation capacities to reduce costs and ensure quality and supply as needed by the business/ function in scope
• Cooperate with the DGF ZA procurement specialist to ensure compliance with all required procurement policies and processes
• Ensure that appropriate supplier evaluations have been planned, performed and documented in accordance with ISO and relevant SOPs
• Ensure all suppliers for the department have the required valid certificates and licences in place

We need from you

• Excellent command of the English language (both written and verbal)
• Proven ability to work under pressure and a demonstrated ability to use own initiative
• High level of attention to detail
• Willingness to work after hours and on weekends
• Interpersonal skills
• Good understanding of Financial principles
• Influencing skills
• Negotiation skills
• Planning and organising skills
• Business Processes skills
• Project Management
• Presentation skills
• Ability to work unsupervised
• Financial knowledge/skills
• Computer literate
• Analytical, planning & organization and problem solving skills
• Customer interfacing skills
• 5 years relevant industry experience in a managerial role
• 3 years commercial/key account management experience

We offer

• Comprehensive training and development opportunities
• Mentorship from experienced freight forwarding professionals and senior leaders
• Competitive salary

Why join DHL Global Forwarding?

We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.

Our Vision, Mission, Purpose & Values

We aspire to become the undisputed leader in our industry. Our statements:

Our Vision: The Logistics Company for the World. Our Mission: Excellence. Simply Delivered. Our Purpose: Connecting People, improving lives. Our Values: Respect & Results. Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility.

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. #LI-MEA