IoT Platform Solutions Engineer

Kemin Industries; Gauteng; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading food ingredients company in South Africa is seeking a Service & Support Engineer to aid internal teams in integrating hardware devices into the sciORIAN platform. This role involves troubleshooting, configuring devices, and providing ongoing support to ensure seamless operations. The ideal candidate has a Bachelor’s Degree in IT, strong communication skills, and experience in tech support. Join us to contribute to continuous improvements and support platform functionalities while engaging with a dynamic team.

Qualifications

• 3-5 years of experience in an IT-related position.
• Experience in Tech Support or similar IT-focused role preferred.
• Interest in programming or software with a willingness to learn.

Responsibilities

• Provide support to KAS teams and field engineers.
• Configure and onboard devices in the sciORIAN platform.
• Educate KAS teams on new features and best practices.
• Assist in testing and troubleshooting platform malfunctions.

Skills

Excellent written and verbal communication skills

Proactive mindset

Analytical and problem-solving skills

Experience with remote support tools

Multilingual abilities

Education

Bachelor’s Degree in IT field

High school diploma or equivalent

Tools

MS Office (Word, PowerPoint, Excel)

Helpdesk software

Job description

A leading food ingredients company in South Africa is seeking a Service & Support Engineer to aid internal teams in integrating hardware devices into the sciORIAN platform. This role involves troubleshooting, configuring devices, and providing ongoing support to ensure seamless operations. The ideal candidate has a Bachelor’s Degree in IT, strong communication skills, and experience in tech support. Join us to contribute to continuous improvements and support platform functionalities while engaging with a dynamic team.