Inbound Lead Response Specialist — Convert & Engage

Avatar Advisory - Avatar Human Capital; Johannesburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A reputed advisory firm in Kempton Park seeks an Inbound Lead Response Agent to engage with potential customers, providing crucial information and converting inquiries into sales opportunities. The ideal candidate will have a minimum of 3 years in sales, be fluent in English, and possess strong communication and persuasive skills. This role requires handling inbound leads, qualifying them, and ensuring excellent customer experience throughout the process.

Qualifications

• Minimum 3 years sales experience in telesales or internal sales.
• Debt counselling knowledge is an advantage.
• Fluent in English, Afrikaans preferred.
• Experience in financial services, preferably insurance.

Responsibilities

• Call and follow up with leads generated through inbound sources.
• Understand customer needs and provide suitable information.
• Qualify leads and update CRM with accurate customer details.
• Persuade and guide prospects towards conversions.
• Maintain lead call targets and follow-up schedules.
• Handle sales queries and objections.
• Ensure compliance with company policies.

Skills

Strong verbal communication

Persuasive skills

Active listening

Customer-centric approach

Good organizational skills

Basic computer knowledge

Target-oriented

Education

Matric

Tools

CRM tools

MS Office

Job description

A reputed advisory firm in Kempton Park seeks an Inbound Lead Response Agent to engage with potential customers, providing crucial information and converting inquiries into sales opportunities. The ideal candidate will have a minimum of 3 years in sales, be fluent in English, and possess strong communication and persuasive skills. This role requires handling inbound leads, qualifying them, and ensuring excellent customer experience throughout the process.