Inbound Lead Response / Call Center Agent

Avatar Advisory - Avatar Human Capital; Johannesburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A reputed advisory firm in Kempton Park seeks an Inbound Lead Response Agent to engage with potential customers, providing crucial information and converting inquiries into sales opportunities. The ideal candidate will have a minimum of 3 years in sales, be fluent in English, and possess strong communication and persuasive skills. This role requires handling inbound leads, qualifying them, and ensuring excellent customer experience throughout the process.

Qualifications

• Minimum 3 years sales experience in telesales or internal sales.
• Debt counselling knowledge is an advantage.
• Fluent in English, Afrikaans preferred.
• Experience in financial services, preferably insurance.

Responsibilities

• Call and follow up with leads generated through inbound sources.
• Understand customer needs and provide suitable information.
• Qualify leads and update CRM with accurate customer details.
• Persuade and guide prospects towards conversions.
• Maintain lead call targets and follow-up schedules.
• Handle sales queries and objections.
• Ensure compliance with company policies.

Skills

Strong verbal communication

Persuasive skills

Active listening

Customer-centric approach

Good organizational skills

Basic computer knowledge

Target-oriented

Education

Matric

Tools

CRM tools

MS Office

Job description

Inbound Lead Response Agent is responsible for contacting potential customers who have expressed interest in products or services through inbound channels (website inquiries, online forms, campaigns, advertisements, etc.). This role involves reaching out to these leads, understanding their requirements, providing accurate information, and converting inquiries into sales or qualified opportunities while ensuring excellent customer experience.

Location: Kempton Park

Key Responsibilities

• Call and follow up with leads generated through inbound sources (website, ads, campaigns, referrals, etc.).
• Understand customer needs and provide suitable information on products or services.
• Qualify leads and update CRM with accurate customer details and call outcomes.
• Persuade and guide prospects towards conversions (sales, appointments, or sign-ups).
• Maintain daily/weekly lead call targets, conversion ratios, and follow-up schedules.
• Handle sales queries, objections, and escape complex cases to Management.
• Ensure compliance with company policies and always maintain professionalism.
• Work closely with Management / Team Leader to provide feedback on lead quality and campaign performance.

Educational & Experience Requirements

Minimum: Matric.

Sales experience in telesales or internal sales is essential.

Debt counselling knowledge is an advantage.

English and Afrikaans Speaking (English first language)

Sales, Tele Sales and Call Centre experience

Sales (minimum 3 years)

Financial services, preferably insurance

Strong verbal communication and persuasive skills

Skills & Competencies

• Strong verbal communication and persuasive skills.
• Strong written communication – English first language required.
• Active listening and ability to build rapport quickly.
• Customer‑centric approach with problem‑solving mindset.
• Good organizational and follow‑up skills.
• Basic computer knowledge (MS Office, CRM tools).
• Target‑oriented with ability to work in a fast‑paced environment.