Hybrid Application Support Analyst — Automation & Analytics

EnableSA; Gqeberha; Hybrid; ZAR 200 000 - 300 000; Full time

Job summary

A global technology-driven client is seeking an Application Support Analyst to join their team in Port Elizabeth, South Africa. This hybrid role involves providing application support across multiple platforms and tools. The ideal candidate will have a Bachelor's Degree and over three years of experience in Learning and Development, particularly familiar with Docebo LMS. Responsibilities include system support, management of user courses, and generating reports for improvement opportunities.

Qualifications

• 3+ years experience in Learning and Development, with a preference for Docebo LMS.
• Ability to read and debug code.
• Familiarity with the Full Software Development Life Cycle.

Responsibilities

• Providing Application and System support.
• Performing User and Course Management.
• Generating reports and analytics.
• Identifying areas for automation and improvement.
• Recognizing processes and systems to be improved.

Skills

HTML

CSS

Scripting

Troubleshooting

Proficient in Office 365

Familiar with ITIL practices

Education

Bachelor's Degree in HR, Education, Business Administration, Computer Science or related

Tools

Docebo LMS Platform

Workday

HRIS

CRM Systems

Helpdesk ticketing application

Job description

A global technology-driven client is seeking an Application Support Analyst to join their team in Port Elizabeth, South Africa. This hybrid role involves providing application support across multiple platforms and tools. The ideal candidate will have a Bachelor's Degree and over three years of experience in Learning and Development, particularly familiar with Docebo LMS. Responsibilities include system support, management of user courses, and generating reports for improvement opportunities.