HR Business Partner

Foundever; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading BPO company in Cape Town is seeking an experienced HR Business Partner to provide proactive HR services. The role includes supporting line managers, managing employee relations, and ensuring compliance with employment legislation. Ideal candidates will have at least 3 years in an HR role within the BPO sector and demonstrate strong problem-solving skills. This position promotes a supportive work culture and values diversity, making it a fantastic opportunity for professionals looking to make an impactful contribution.

Benefits

Equal opportunity employer

Qualifications

• 3 years experience in an HR BP role within the BPO sector.
• Proven track record with CCMA and IR Issues.
• Experience in supporting changes of business process.

Responsibilities

• Provide guidance and support on HR best practices.
• Act as the first point of contact for line managers on HR issues.
• Support the site leadership team on compliance issues.

Skills

Knowledge of employment legislation

Communication and interpersonal skills

Problem-solving skills

Conflict resolution

Change management understanding

Attention to detail

Highly computer literate

Education

HR Degree/Certificate

Job description

Foundever HR Business Partner – support the SA Team in providing high‑quality proactive HR service. Responsibilities include resourcing, employee development and reward, adding value to business objectives.

Primary Responsibilities

• Provide guidance and support to Operations on Human Resource best practice ensuring proactive delivery of HR processes and consistent measurement across the sites.
• Act as the first point of contact for line managers on all HR related issues, in particular:
  • Absence Management
  • Performance Management
  • Capability
  • Discipline and Grievance
  • Non‑agent Recruitment and Selection
  • Employment Law
  • Employee Relations
  • Human Resource Policies and Procedures
• Attend cross‑site operations meetings and provide support on HR‑related issues, in particular, providing advice and agreeing on actions in relation to absence management and conduct issues.
• Support the wider team in providing advice and guidance to the site leadership team on best practices, compliance with employment legislation, and internal security and audit procedures.
• Work across multi‑disciplined Operations teams to lead and influence the delivery of HR policies and procedures, employee satisfaction and employee relations.
• Work closely with the site teams, in the development of a performance‑driven culture, which encourages individual ownership of results and associate development.
• Support the HR Team in ensuring that the company remains fully compliant with changes to employment law and practices and that these practices are implemented consistently.
• Support the HR Team in implementing appropriate actions to raise associate satisfaction levels and ensure regular two‑way feedback is undertaken with associates.
• Support the HR Team in ensuring attendance and attrition are effectively managed and reviewed, with remedial actions taken where necessary.
• Contribute fully to the business planning process and ensure Human Resources Strategy is aligned to business goals.
• Support and deliver HR related projects.
• Support EverConnect initiatives at a local and regional level.
• Take personal responsibility to understand and comply with all company and client security requirements and policies.

Experience Requirements

• 3 years experience in an HR BP role within the BPO sector.
• Proven track record with CCMA and IR Issues.
• Experience in supporting changes of business process.
• Experience dealing with various campaign complexities.
• People first approach.
• HR Degree/ Certificate.

Skills Requirements

• Excellent knowledge of current employment legislation.
• Excellent communication, interpersonal, facilitation and influencing skills.
• Ability to work with employees at all levels.
• Ability to support change initiatives, with a good understanding of the principles of change management.
• Strong skills in problem‑solving, conflict resolution, motivation and negotiation.
• Assertive with a can‑do attitude.
• Attention to detail and ability to work within a fast‑paced, highly energetic environment.
• Able to make positive contributions towards business improvement and teamwork.
• Highly computer literate.

Your Profile and Experience

Industry: Excellent knowledge of current employment legislation

Expertise: Robust understanding of SA Employment Law

Communication Skills: Excellent communication, interpersonal, facilitation and influencing skills

Ability: Ability to support change initiatives, with a good understanding of the principles of change management

Critical‑Thinking: Effective problem‑solving skills and excellent analytical and judgment skills

Attention to Detail: Attention to detail and ability to work within a fast‑paced, highly energetic environment

Background: A clear criminal background check

Foundever is an equal opportunity employer. We value our diversity and we’re committed to making Foundever a truly inclusive place to work. We recognise and embrace that people work in different ways and we’ll always adapt as much as possible so you have the best and most comfortable working environment that we can offer.

If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.

The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection process of Foundever and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as is permitted by South African legislation and then destroyed.

foundever.com