Hotel Receptionist

Cashbuild Limited; Bronkhorstspruit; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading hospitality firm in Gauteng is seeking a friendly and professional individual to manage guest relations. Your role will involve welcoming and assisting guests, handling check-ins and payments, and providing top-notch customer service. Experience in hospitality and familiarity with Opera software are valued. If you thrive in a customer-focused environment and possess excellent communication skills, we encourage you to apply.

Qualifications

• Experience managing customer relations face to face and via phone is essential.
• High level of spoken and written English is necessary.
• Demonstrated customer service skills in various formats are needed.

Responsibilities

• Welcome, assist, and direct guests in a friendly and polite way.
• Provide high-quality customer service at all times.
• Check guests in/out and manage payments efficiently.

Skills

Customer Service Skills

High level of spoken and written English

Experience of managing customer relations

Tools

Opera software

Job description

Responsibilities

• Welcome, assist and direct guests correctly in a friendly and polite way
• Provide high quality customer service at all times
• Check the guests in / out, take payments
• Manage telephones, emails and reservations in a prompt and professional manner
• Ensure that all correspondence are recorded and filed accurately
• Ensure that all bookings are guaranteed and no show charges / late cancellation charges are applied where appropriate
• Reviewing guest special requests and ensure that they are met or exceeded
• Handle problems that arise in an effective professional mannerWorking with all hotel departments to ensure guest expectations met or exceeded. For more information call or whatsapp our Recruitment Agency Team on 075 239 2204.

Person Specification Essential

• Experience of managing customer relations face to face and via phone
• High level of spoken and written English
• Customer Service Skills e.g. face to face, telephone, email etc.

Desirable

• Proven experience in hospitality, reception and admin or similar customer facing role
• Cash handling
• Familiarity with Opera software