Hotel Manager

Accor; Durban; On-site; ZAR 30 000 - 50 000; Full time

Job summary

A leading hospitality group in Durban is seeking a Hotel Manager to ensure smooth operations, lead department heads, and provide exceptional guest service. The role requires extensive experience in managing hotel operations, particularly in Rooms and Food & Beverage. Key responsibilities include motivating staff, budget management, and overseeing compliance with standards. Candidates should possess strong leadership and interpersonal skills, along with a hospitality qualification. This is an excellent opportunity for strategic thinkers dedicated to guest satisfaction.

Qualifications

• Extensive experience in Rooms, Food & Beverage, and Spa operations.
• Proven record to coordinate multiple departments for targeted results.
• Outstanding motivational skills and coaching ability.

Responsibilities

• Ensure smooth operation of the hotel with department heads.
• Provide leadership that engages and motivates the team.
• Handle guest concerns effectively.

Skills

Operations management

Guest relations

Leadership

Budget planning

Interpersonal skills

Education

Post secondary diploma/degree in hospitality

Job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

What You Will Be Doing:

• Ensure the smooth operation and coordination of the hotel through respective Department Heads (Front Office, Housekeeping, Spa & Health Club, Food & Beverage, and Culinary)
• Provide leadership that engages and motivates our team of exceptionally guest oriented Heartists
• Ensure a level of passion for guest service in our Heartists that achieves the #1 Guest Service spot in the North & Central America.
• Direct operational needs to ensure compliance with the hotel’s Annual Budget and 5 Year Strategic Plan
• Provide coaching; leadership development; and goal setting with hotel department heads
• Assist in the preparation of the annual Operations Budget/Plan and achieve the profit objectives therein
• Ensure that monthly financial outlooks for Rooms, Food & Beverage and Spa are accurately achieved
• Play a lead role in yield management for Rooms, Food & Beverage and Spa
• Be a key player in redevelopment and capital projects from an operations viewpoint
• Ensure the implementation and delivery of all Fairmont Standards
• Handle all guest concerns and ensure effective follow up thereof
• Assist in Labor Management and the maintenance of productivity levels
• Follow up on all guest comments, responding to any guest complaints or requests
• Approve with the Director of Finance, all contracts (i.e. cleaning, maintenance & repair, telephones, etc.)
• Provide active leadership role in the culture of Health and Safety and accident prevention
• Act as hotel champion and culture leader in hotel committees
• Oversee services rendered to The Residences (condo board association).
• Function as key member of the Hotel Executive Committee and Leadership Team, providing support and assistance to the Senior Managers and Executive Team
• Play a key role and lead change management for Rooms and Food & Beverage initiatives
• Assume the responsibilities of the General Manager in his/her absence

Qualifications

• Operations management with extensive experience in Rooms, Food & Beverage management and Spa operations experience
• Clear knowledge of budget planning & execution
• Post secondary diploma/degree in hospitality an asset
• Proven record to coordinate multiple departments to make gains towards targeted VOG, GOP, EES and Health & Safety results
• Exceptional interpersonal and guest relations skills
• Proven team-leader with outstanding motivational skills and coaching ability
• Ability to motivate developing leaders to act as entrepreneurs while implementing innovative, profit driven, guest satisfaction oriented solutions
• Comfortable working evenings, weekends, holidays and various schedules