Healthcare Collections Clerk

Faircape; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A healthcare services provider is seeking a Healthcare Collections Clerk in Cape Town. This role requires managing debtor accounts, ensuring timely collections, and engaging with Medical Aid administrators. Candidates should have experience with healthcare collections, GoodX, and Xero. The company offers above-market salaries and flexible working conditions to support collection processes. Ideal applicants will possess exceptional negotiation skills and attention to detail.

Benefits

Quarterly performance bonuses

Above market-related salaries

Long service leave

Onsite Barista – Free daily coffee

Subsidised vending snacks

Discounted Faircom ISP packages

Flexible working hours

Subsidised parking

Qualifications

• Experience in healthcare collections or medical practice finance is advantageous.
• Must have strong negotiation and problem-solving skills.
• Accuracy and organisational discipline are essential.

Responsibilities

• Manage end-to-end collections for debtor accounts in healthcare.
• Follow up on outstanding Medical Aid and private patient balances.
• Engage with Medical Aid administrators regarding payments.

Skills

Collections management

Negotiation skills

Attention to detail

Advanced Excel

Education

Diploma or certificate in Finance, Accounting, Credit Management

Tools

GoodX

Xero

Job description

Join Our Finance Team

Are you a focused, detail-driven collections professional with experience in the healthcare sector? We’re looking for a Healthcare Collections Clerk who is confident working with GoodX, Medical Aids, and Xero, and who excels at maintaining accurate debtor accounts and ensuring timely collections. 40 - 60 accounts per day

If you thrive in a high-energy environment and want to support the financial strength of our Allied Healthcare practices, this role is perfect for you.

About Us

Faircape Health — a division of the Faircape Group — manages advanced Allied Healthcare services across our luxury lifestyle villages. Our practitioners rely on efficient, compliant collections processes to support quality patient care, and we’re strengthening our team with a dedicated Healthcare Collections Clerk.

Why Join Faircape?

• Quarterly performance bonuses
• Above market-related salaries
• Long service leave
• Onsite Barista – Free daily coffee
• Subsidised vending snacks
• Discounted Faircom ISP packages
• Flexible working hours (06:30–18:30)
• Subsidised parking

Key Responsibilities

• Manage end-to-end collections for Allied Healthcare debtor accounts.
• Follow up on outstanding Medical Aid and private patient balances.
• Engage with Medical Aid administrators to resolve short payments or delays.
• Track, record, and elevate overdue accounts when required.

GoodX, Medical Aid & Xero

• Work daily on GoodX to track claims, remittances, and shortfalls.
• Understand Medical Aid processes, rules, remittance advice, and patient responsibility amounts.
• Process and reconcile payments through Xero, ensuring accuracy.

Debtor Account Management

• Maintain accurate debtor profiles and documentation.
• Update contact details, payment notes, collection progress, and disputes.
• Prepare files for external collection agencies where required.
• Produce weekly and monthly reports on debtors and collection performance.

Requirements and Qualifications

• Diploma or certificate in Finance, Accounting, Credit Management, or related (advantageous).
• Healthcare collections or medical practice finance experience (strong advantage).
• Strong working experience with GoodX, Medical Aid debt processes, and Xero (advantageous).
• Experience in high-volume debtor environments.
• Advanced Excel skills.
• Strong negotiation and problem-solving skills.
• Accuracy, attention to detail, and organisational discipline.
• Ability to work through high-volume accounts with speed and precision.
• Professional communication skills with patients, practitioners, and medical aids.
• Resilience when following up on overdue accounts.
• Solid and positive references.
• Clear health record.
• Clear credit record.
• No criminal record.

Working Hours

Standard hours are Monday to Friday, 08h00 – 17h00, with a 45-minute lunch. Flexible start/end times between 06h30 and 18h30 are available with managerial approval.

Location

Our modern offices are conveniently located opposite Cavendish Square in Claremont, Cape Town.

Apply Today!

If you’re ready to bring your skills to an expanding team that values dedication, accuracy, and growth — especially in the vital healthcare sector — we’d love to hear from you.

Should you not hear from us within 2 weeks, please note your application is unsuccessful.