Health Insurance Coordinator

MSA Outsourcing Solutions; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A professional services firm is seeking an experienced Health Insurance Coordinator to support consultants in managing quotations, liaising with insurers, and processing new businesses and renewals. The ideal candidate will have a minimum of 2 years' experience in health insurance administration and be proficient in compliance and excellent in client communications.

Qualifications

• Proven experience in health insurance administration or a similar role.
• Knowledge of health insurance products, policies, and relevant regulations.
• Ability to handle confidential information with professionalism and discretion.

Responsibilities

• Process health insurance applications, renewals, and claims efficiently.
• Maintain accurate records and documentation related to health insurance.
• Communicate with insurance providers to obtain quotes.

Skills

Health insurance administration

Organizational skills

Communication skills

Problem-solving skills

Tools

Insurance management software

Job description

Overview

MSA Outsourcing Solutions - UK is looking for a meticulous and results-driven Health Insurance Coordinator to join one of our UK based clients. In this role, you will support consultants by managing quotations, liaising with insurers and clients, processing new business and renewals, and ensuring compliance through accurate data management. You'll also assist with underwriting, claims, and general administration, while delivering an excellent client experience both over the phone and via email.

Responsibilities

• Process health insurance applications, renewals, and claims efficiently while ensuring compliance with industry regulations
• Maintain accurate records and documentation related to health insurance policies and client interactions
• Communicate with insurance providers to obtain quotes and clarify policy details
• Going to market to obtain quotations from the UK's leading group risk/health insurers
• Collating client facing reports detailing our market research
• Supporting with scheme underwriting and claims by liaising with clients and insurers
• Supporting Consultants process new business and renewals to meet deadlines
• Producing suitability letters for clients detailing our recommendation(s)
• Data migration of client file information for compliance checks
• General administration and helping to answer ad hoc client queries
• Answering group phone calls

Requirements

• Proven experience in health insurance administration or a similar role
• Knowledge of health insurance products, policies, and relevant regulations
• Strong organizational skills and attention to detail
• Excellent communication and interpersonal skills
• Ability to analyze information and make informed recommendations
• Proficiency in using software for managing insurance processes and records
• Ability to handle confidential information with professionalism and discretion
• Strong problem-solving skills and the ability to work under pressure
• Minimum of 2 years working within the financial services industry (including group risk and health insurance experience)