Head of Workforce Planning & Strategy

Trending Talent Solutions; Durban; On-site; ZAR 800 000 - 1 100 000; Full time

Job summary

A leading BPO services provider in Durban is seeking a Head of Workforce to oversee all workforce functions. This role involves strategic staffing, capacity planning, and performance reporting while managing a team. The ideal candidate will possess strong leadership skills and the ability to drive workforce strategies that are aligned with business goals. Competitive compensation and opportunities for career development are offered.

Qualifications

• Experience in a leadership role within workforce management or a related field.
• Proven track record of managing teams and driving strategic initiatives.
• Strong analytical skills with the ability to make data-driven decisions.

Responsibilities

• Lead end-to-end workforce planning across the organization.
• Develop staffing strategies that support business growth and efficiency.
• Align workforce plans with financial targets and service level agreements.

Skills

Strategic Workforce Leadership

Analytical & Data-Driven Decision-Making

Stakeholder Influence & Communication

Operational Expertise Across WFM Functions

Change Management & Agility

Job description

A leading BPO services provider in Durban is seeking a Head of Workforce to oversee all workforce functions. This role involves strategic staffing, capacity planning, and performance reporting while managing a team. The ideal candidate will possess strong leadership skills and the ability to drive workforce strategies that are aligned with business goals. Competitive compensation and opportunities for career development are offered.