Head of UX/UI

The Unlimited; KwaZulu-Natal; On-site; ZAR 900 000 - 1 200 000; Full time

Job summary

A leading digital solutions company in South Africa is seeking a Head of UX & UI for Front-End Systems. This role focuses on transforming complex, multi-platform experiences into user-friendly solutions. The ideal candidate will have over 10 years of experience in UX/UI, with at least 5 years in a senior leadership position. You will define UX/UI standards and guide strategic design thinking across various platforms. The role promises to be a key player in creating cohesive user journeys across customer and internal platforms.

Qualifications

• 10+ years of experience in UX/UI with at least 5 years in senior leadership.
• Strong fluency in frontend technology.
• Experience shaping complex product ecosystems.

Responsibilities

• Define and evolve UX/UI standards across user-facing systems.
• Create and execute a multi-phase UX/UI roadmap.
• Reduce friction and inconsistency in front-end systems.

Skills

Systems-level design thinking

User research

Cohesive experience delivery

Education

Qualification in HCI, UX/Interaction Design, or related field

Job description

We’re on the hunt for a Head of UX & UI – Front‑End Systems who can turn complex, multi‑platform experiences into simple, intuitive, high‑performing journeys. Are you passionate about systems‑level design, user research, and creating cohesive experiences across customer, agent, and internal platforms? If so, we’d love to meet you.

Responsibilities

Define, govern, and evolve UX/UI standards across all user‑facing systems while leading ongoing research programs that inform product, platform, and end‑to‑end journey decisions. Create and execute a credible, multi‑phase UX/UI roadmap aligned with product, technology, and business priorities. Reduce friction and inconsistency across front‑end systems through rigorous design thinking, and act as the primary UX/UI authority partnering closely with Product, IT, Brand, and Digital teams.

Qualifications

• A qualification in HCI, UX/Interaction Design, Product/Industrial/Information Design, or Computer Science (with strong design experience)
• 10+ years in UX/UI with 5+ years in senior leadership
• Strong systems‑level design thinking and front‑end technical fluency
• Experience shaping complex product ecosystems and influencing cross‑functionally
• Behavioral insight and a track record of delivering cohesive, user‑centered experiences

We’d love to hear from you!